We performed a comparison between BMC Track-It! and IFS Cloud Platform based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."Our efficiency has improved drastically due to a massive reduction in phone calls."
"We can manually capture the assets available within the location."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"We use it to create and manage our work orders."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"The initial setup is pretty easy."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."
"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."
"Individual user profiles that can be configured as templates to minimize data entry."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."
"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"Their self-service is not user friendly."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"The solution is cumbersome to use."
"The area where we would like to see improvement is in the asset management module."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"There were initial difficulties when I started using the application."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."
"Technical support could be improved."
"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."
"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."
"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while IFS Cloud Platform is ranked 8th in IT Asset Management with 29 reviews. BMC Track-It! is rated 7.4, while IFS Cloud Platform is rated 7.8. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". BMC Track-It! is most compared with ServiceNow and BMC Remedy , whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo.
See our list of best IT Asset Management vendors and best License Management vendors.
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