We performed a comparison between BMC Track-It! and IFS Cloud Platform based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"We use it to create and manage our work orders."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"The initial setup is pretty easy."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"We could quickly understand what was going on and what the customer wanted to do."
"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."
"Individual user profiles that can be configured as templates to minimize data entry."
"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."
"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."
"A high level of ERP can be handled in IFS."
"IFS Applications is an all-in-one solution for finance, accounting, and production."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"The area where we would like to see improvement is in the asset management module."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"The solution is cumbersome to use."
"Their self-service is not user friendly."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"There were initial difficulties when I started using the application."
"Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects."
"Aspects of HR and payroll could be better."
"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while IFS Cloud Platform is ranked 8th in IT Asset Management with 29 reviews. BMC Track-It! is rated 7.4, while IFS Cloud Platform is rated 7.8. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". BMC Track-It! is most compared with ServiceNow and BMC Remedy , whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo.
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