We performed a comparison between BMC Track-It! and IFS Cloud Platform based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"We can manually capture the assets available within the location."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"We use it to create and manage our work orders."
"The initial setup is pretty easy."
"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."
"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"The most valuable feature is the distribution module."
"The solution overall is very versatile and flexible, especially compared to other products."
"A high level of ERP can be handled in IFS."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"The solution is cumbersome to use."
"The area where we would like to see improvement is in the asset management module."
"Their self-service is not user friendly."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."
"Technical support could be improved."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"There are certain digital features that need to be incorporated, such as IOP."
"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."
"The solution needs to improve its documentation and user-friendliness."
BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while IFS Cloud Platform is ranked 8th in IT Asset Management with 29 reviews. BMC Track-It! is rated 7.4, while IFS Cloud Platform is rated 7.8. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". BMC Track-It! is most compared with ServiceNow and BMC Remedy , whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo.
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