We performed a comparison between BMC Track-It! and IFS Cloud Platform based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"We use it to create and manage our work orders."
"The initial setup is pretty easy."
"We can manually capture the assets available within the location."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."
"The product is quite flexible."
"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"The workflow of the solution is very good."
"Individual user profiles that can be configured as templates to minimize data entry."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"The area where we would like to see improvement is in the asset management module."
"The solution is cumbersome to use."
"Their self-service is not user friendly."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."
"Customization needs to be improved."
"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."
"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."
"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"Aspects of HR and payroll could be better."
"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."
BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while IFS Cloud Platform is ranked 8th in IT Asset Management with 29 reviews. BMC Track-It! is rated 7.4, while IFS Cloud Platform is rated 7.8. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". BMC Track-It! is most compared with ServiceNow and BMC Remedy , whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo.
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