We performed a comparison between Bizagi and IBM BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This is a free solution that allows us to create quality visualizations for our company."
"BPMN 2.0 compliance, while you model the processes, the system can detect your notation errors."
"Your team can work on it having basic training about databases and BPM modeling."
"The visualizations and attachments provided by the product are valuable."
"The most valuable feature is that it is compatible with Visual Studio and .NET, and we can program it. Its speed is very good, and it is also stable and easy to deploy."
"It has an easy to use interface which final users accepted with much more enthusiasm than our ERP (SAP)."
"I like the integration part, and I also like how they use the database, such as the data when they implement all the data side, and how you can easily integrate it with their widgets."
"It can be useful as a tool to improve your communications and the control of your processes. For example, when you have to explain a process to seven or eight stakeholders who think differently as well as have different experiences in different functional departments, it is not easy. Sometimes you are using a lot of technical terms, and other times, you are dealing with management terminology. The visual representation helps you create a better alignment and understanding for different roles and stakeholders of your workforce."
"The reach with Integration Adapters and support for adding custom Java code are valuable features."
"IBM BPM is a stable solution."
"Overall, I'm satisfied with the product. If you compare it with other products, it's probably not as easygoing or as simple to implement as the rest. But after you get used to it, it works. It has a lot of capabilities and potential, but the people, who come from different technologies, have some difficulty getting used to the way of working with IBM products."
"The Process Designer is good. We like how we can drag and drop and link the processes up, that works out great for us."
"Enabled us to convert most of the paper-based work into an automated workflow process, and some of them were converted into straight-through processing, with no human interaction involved whatsoever."
"They have some quick-win programs that are designed to come in, they'll bring a developer in and they'll work with your developer to get you started. That's what we did and that worked really great. We got an understanding of the product, we got an understanding of how to deploy the product. And when we were done with that engagement, we were off and running."
"It provides value and simplifies processes."
"IBM BPM is equipped with all the functionalities which are needed for building BPM enterprise-level applications."
"The gateway through which it connects with other vendors, specifically RPA vendors, is one aspect that could be improved."
"Cloud support for their process mapping tool could be better. To map all your processes in any way and call your data, you need to download their on-premise setup or their desktop setup. Cloud support for process mapping is limited, and they should work on that."
"Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it."
"The open source version lacks the option to publish."
"I think that they could improve their update process. Some of the process mining techniques could be added to Bizagi. I think that they can improve their simulation abilities to include more elements of the BPMN."
"Bizagi has been aggressively adding features to maintain its market-leading position, however, in some cases, this has impacted the stability of certain product builds."
"The free version could be better. Some of the templates and all the functionalities aren't available in the free version. I've been trying to check some maps, for example, organizational maps or a model on organization hierarchy. Apparently, there seems to be no template. You have to create your own. I am not sure if there are templates, but I've not really seen any. I think that there's room for improvement."
"Bizagi doesn't have integrations with other solutions, such as ERP systems. In the industry and your company, you have a lot of systems with which you need to integrate, but Bizagi doesn't have such integrations, which makes it very difficult. Its scalability can also be improved. It is good for a startup, but when you need something more complex, it is not good."
"I'd like the tool to be more flexible."
"It is a really powerful tool, but its entry price is so high, which makes it a very exclusive club for who gets to use it. The thing that seemed to be the most intolerable was that you could put lots and lots of users on it, and it worked fine, but if you put lots and lots of developers on it, it sure seemed to have challenges. The biggest challenge was the development because of the Eclipse tool. It just seemed like irrespective of the development team that you put together, whether it had 10 or 50 people, you would end up having to reboot the development server throughout the day when you concurrently had lots of people hammering on the system. The development server just got sluggish. This was true for every project I was on. Once you got more than about five people working on the system at the same time, it would just get slower and slower during development work, and the only way to fix it was to reboot the server. It became just like a routine. Sometimes, we would reboot at lunch or dinner time, which is silly. After the cloud instances started rolling out, I never saw that again. That was probably the one big advantage of the cloud version. Instead of using an independent Eclipse-based process development tool, we moved to web-based process and design. The web-based tool definitely had greater performance than the Eclipse-based tool. I never got onto another project after that with 50 people, so I don't know how the performance is when you get a large team on it, but it definitely seems that the cloud design tool was a massive improvement."
"Also, we would like to see integration with artificial intelligence, machine learning-type of technical capabilities. Right now, there are a lot Watson libraries out there. Building those integrations more, out-of-the-box, from IBM would be a good direction."
"The constant switch between Eclipse and its web versions can be annoying and confusing."
"We care about technology and support because support is very important and a BPM is not easy to implement."
"It is a rather thick stack because you have to have WebSphere skills, IBM BPM skills, and an understanding of how the product runs on WebSphere. A lot of this will start to get a lot easier as they put it in containers, which will allow the platform to manage itself in some regards."
"The stability varies because it involves a lot of other components like databases, so sometimes if something goes wrong there, it can't recover from the fatal errors."
"The setup was quite complex because the solution was cutting-edge at that time and IBM invested considerably in the implementation, likely at a loss to themselves."
Bizagi is ranked 7th in Business Process Management (BPM) with 78 reviews while IBM BPM is ranked 6th in Business Process Management (BPM) with 105 reviews. Bizagi is rated 8.4, while IBM BPM is rated 7.8. The top reviewer of Bizagi writes "A flexible, customizable solution that reduced time to market, but the UI and customer support could be better". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Bizagi is most compared with Camunda, Visio, Bonita and Microsoft Power Apps, whereas IBM BPM is most compared with Camunda, IBM Business Automation Workflow, Pega BPM and Appian. See our Bizagi vs. IBM BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
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