We performed a comparison between BeyondTrust Remote Support and LogMeIn Pro based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"It has allowed us to quickly address the needs and issues of our end users."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."
"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."
"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."
"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."
"It must have been straightforward. My IT person set it up for me. It is a friendly program."
"I can copy information and put it into a presentation that I may be putting together at another location."
"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."
"The ability to easily connect back and retrieve data from the computer systems that I have."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The possibility to integrate a chatbot would take this product to the next level."
"Lacks some kind of voice communication option."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"Lacks remote support and privileged remote access in the one product."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"Remote Access for external and internal customers."
"The high pricing of the product is its only shortcoming that needs improvement."
"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."
"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."
"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."
"The only issue is that they could have a tier between 10 seats and 50."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while LogMeIn Pro is ranked 14th in Remote Access with 20 reviews. BeyondTrust Remote Support is rated 9.0, while LogMeIn Pro is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Rescue, whereas LogMeIn Pro is most compared with Microsoft Remote Desktop Services, LogMeIn Rescue, ConnectWise ScreenConnect, LogMeIn Central and Dameware Remote Support. See our BeyondTrust Remote Support vs. LogMeIn Pro report.
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