We performed a comparison between BeyondTrust Remote Support and LogMeIn Pro based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"Offers a secure method of access without having to install agents everywhere."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"I personally like the ability to share files with other machines."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"This is a very secure product."
"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."
"This is a very reliable product and I've never had it crash."
"I can login to my office computer, go into all of my software, and work from a remote location."
"I can copy information and put it into a presentation that I may be putting together at another location."
"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."
"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."
"User interface."
"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"Although the learning curve is steep, the product is well-documented."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"Technical support for this region can be improved."
"Lacks remote support and privileged remote access in the one product."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."
"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."
"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."
"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."
"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."
"The only issue is that they could have a tier between 10 seats and 50."
"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."
"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while LogMeIn Pro is ranked 14th in Remote Access with 20 reviews. BeyondTrust Remote Support is rated 9.0, while LogMeIn Pro is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Rescue, whereas LogMeIn Pro is most compared with Microsoft Remote Desktop Services, LogMeIn Rescue, ConnectWise ScreenConnect, LogMeIn Central and Dameware Remote Support. See our BeyondTrust Remote Support vs. LogMeIn Pro report.
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