We performed a comparison between BeyondTrust Remote Support and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"The solution is stable."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"The user experience when using the solution's technology remotely is definitely superior to our VPN and/or Windows Remote Desktop. It's a much better user experience for those folks."
"Because of the solution's ubiquity, it is easier to find answers to problems than with competitive products."
"Citrix offers a range of products that can be used straight out of the box."
"The product is stable."
"My focus has primarily been on publishing virtual applications."
"We can provide tons of applications with different settings, behaviors, and operating systems. It is the same way for the user. Then, we are totally transparent for the user to use a lot of totally different applications, which is the most important part of Citrix today."
"The most valuable feature is the automatic software upgrades because they take place on only three or four servers, rather than on 50 or 60 machines."
"It provides all of the features required for the protection of data. For example, we don't want to allow any copy/paste of data to an outside environment, and we are able to restrict the VDI to not allow any data transfer from the VDI to the local laptop's hard drives. That is one of the greatest advantages the solution provides."
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"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"Their customer support can be improved a lot as it lacks a lot of knowledgeable help."
"The sales team does not focus on client needs but instead focuses on selling higher-priced items."
"The user profiles could use some improvement."
"For us, pricing is the most important feature to improve."
"Tech support can be slow if you do not receive help from the US representatives."
"We would like to be able to provide VDI, a full desktop, to each of our users."
"Pricing can be lower and roaming profiles need to be fixed to work consistently."
"The support offered by Citrix's partner needs to improve. The partner support platform should aim to provide more technical information to users."
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BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 90 reviews. BeyondTrust Remote Support is rated 9.0, while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Delinea Secret Server, whereas Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with VMware Horizon View, Citrix Workspace, Amazon Appstream, Amazon WorkSpaces and Microsoft Remote Desktop Services. See our BeyondTrust Remote Support vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report.
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