We performed a comparison between BeyondTrust Remote Support and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Remote sessions are automatically recorded so there is a history of all coding and scripting."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"We are able to be more effectively connected to computers and servers all over the world."
"It has allowed us to quickly address the needs and issues of our end users."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"The most valuable feature is the gateway to a remote connection, to a physical or a virtual PC. Compared to a normal VPN client and connection, the connection via Citrix is more stable and does not consume as much network bandwidth."
"I use Citrix DaaS to connect to devices."
"The ROI for us has been that when we had Hurricane Harvey last year, Xendesktop came in very handy for us. Even though people had electricity in Texas, many networks were down. Our offices could still get into our network and do work that was needed. It is an excellent virtual office that works anywhere, anytime and anyplace. It is worth our investment."
"First of all, the manageability of the applications for publishing is valuable. Second, it is about being able to run the applications on all main platforms. Third, its licensing is valuable. You can either switch to the cloud and keep on-prem. You can work with this hybrid scenario."
"There are many features that I like, but the stability over the Internet is exceptional. Even if there's bandwidth fluctuation or network jitter, it performs well, offering a seamless experience to end-users without noticeable disruptions."
"Relative to other solutions, Citrix has fewer conditions and fewer parameters. Citrix also provides some flexibility because it can be used on any device."
"For our company's customers, I feel that the product is stable."
"It provides all of the features required for the protection of data. For example, we don't want to allow any copy/paste of data to an outside environment, and we are able to restrict the VDI to not allow any data transfer from the VDI to the local laptop's hard drives. That is one of the greatest advantages the solution provides."
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"It needs better Linux support. We have had issues with Ubuntu specifically."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"In the next release, I would like remote access to Chrome included."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"Although the learning curve is steep, the product is well-documented."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"My only issue with Citrix is that they frequently rebrand their products. I'm using the app and everything is fine but after a couple of years, it's entirely different. There were an enormous number of Citrix tools readily available. My immediate concern was selecting the correct ones."
"We have had issues with certain aspects, which is why we are looking for alternatives. For example, the firewall solution from Citrix is a bit complicated. Integration is hard."
"It is not easy to set up."
"There have been many issues with stability."
"The initial setup is complex."
"The support offered by Citrix's partner needs to improve. The partner support platform should aim to provide more technical information to users."
"Citrix should consolidate the multiple tools currently required into a single platform."
"The video conferencing feature needs to be improved."
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BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 90 reviews. BeyondTrust Remote Support is rated 9.0, while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Delinea Secret Server, whereas Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with VMware Horizon View, Citrix Workspace, Amazon Appstream, Amazon WorkSpaces and Microsoft Remote Desktop Services. See our BeyondTrust Remote Support vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report.
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