We performed a comparison between New Relic and Broadcom DX Application Performance Management based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic emerges as the preferred choice over Broadcom DX APM due to its versatile features, accurate alerts, better UI, simpler setup process, and more reasonable pricing. While both products have mixed reviews on customer support, New Relic has a wider range of positive feedback. Some users find Broadcom DX APM to be expensive compared to New Relic.
"Scalability-wise, I rate the solution a nine out of ten...there is a very easy way to deal with it by adding more servers to the application."
"Measurement of response time"
"We did the setup for a new datacenter, and that was pretty straightforward."
"Now, we know we have a problem, because there is a primary layer of alerting or metrics monitoring put in place, that is the good part."
"In terms of stability, it has been stable so far."
"Command center is a new feature that provides agent maintenance and support without involving the application team. It saves lots of time for APM team."
"An application is quite complicated in the environment of a software reliability engineer, because our applications are like a black box. Thanks to CA APM we are able to transform this black box to a gray box by using the transaction trace functionality services. For me it's the most valuable service of the solution."
"We use it to create dashboards and executive view dashboards, so our higher up managers can take a look and see where our application status stands."
"It has prevented failures from occurring in our production environment."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"New features are added often."
"The initial setup is straightforward. It is easy to track and easy to follow."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The solution offers good documentation."
"It should be easier to install or set everything up. "
"I would like them provide more guidance on specific tuning of monitoring options to avoid unacceptable overhead."
"User interface - CA is moving towards HTML5, but still a lot is Java, old fashioned, non-customizable and not user friendly. It’s look and feel is still too technical."
"Technical support is slow to respond and also asks redundant questions."
"The integration with CA Spectrum is quite difficult to create, and it is also only one way, only being used to view alarms coming from CA APM."
"Dashboards need to be improved in order to make them self-explanatory."
"Improve the targeting interface is to make it more user-friendly and current."
"Upgradability to it is a project instead of a patch. If it was actually an automated process to where it just fed updates to our product that would be great. Now, we have to spin up an effort to actually upgrade the solution."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
"We have had issues with our agents going offline."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"They should bring the pricing down to be more competitive."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"There were some settings we had issues with."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
More Broadcom DX Application Performance Management Pricing and Cost Advice →
Broadcom DX Application Performance Management is ranked 25th in Application Performance Monitoring (APM) and Observability with 161 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. Broadcom DX Application Performance Management is rated 8.0, while New Relic is rated 8.6. The top reviewer of Broadcom DX Application Performance Management writes "Provides efficiency in migration and DAW but requires a high level of administrator knowledge for configuration". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Broadcom DX Application Performance Management is most compared with Dynatrace, AppDynamics, VMware Aria Operations for Applications, BMC TrueSight Operations Management and OpenText Diagnostics, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our Broadcom DX Application Performance Management vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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AppDynamics, New Relic & CA Technologies?
It all depends on the problems you want to solve. They all have their strengths. CA is long in the tooth (old) and with NetQoS has new life being pushed into it, but making it all fit is a challenge. Also with CA you may have to open up the applications to add some other custom monitoring of application package names/methods if you want more detail than out of the box.
Understanding the full flow of a transaction when it talks to other transactions was our key to understanding why we had issues. The Riverbed family of products enabled that for us but even that required work on our part to further decode the MQ traffic better than they did. It went into the MQ Black box, and came out, but did not reveal what happened inside the box. There were requests inside the box that went elsewhere. Those had not been picked up with the tool.
Cons for all of them are that they only sample transactions and can't follow a single user from their device all the way through to the backend database or mainframe. Best using dynaTrace if you want true 100% end to end monitoring.
Saluting Mike, Richard for your sound advice!
Henry
I have found Dynatrace to be much better. It integrates with more tools than any of the 3 listed above.
From my experience with CA Wily, it's more expensive and requires a long implementation, it is also less flexible.
We did not consider New Relic because we did not want to have our sensitive data hosted in the cloud. Not acceptable in our business.
AppDynamics offered a short implementation time, immediate satisfaction and only required fine-tuning afterwards. Also the pricing was lower then CA Wily.
All three are good tools for monitoring web application transactions. Of course, CA has a much broader set of capabilities than the other two - can monitor networks, servers, databases, etc. AppDynamics provides a product that you can use in-house. NewRelic is only a SaaS offering. Which of these is best for you - depends on what you need. If you already have CA deployed, you are probably looking at just web transaction monitoring then. AppDynamics and NewRelic are more current in this area than CA Wily.