We performed a comparison between CA Asset Portfolio Management and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."Reduces software cost. Reduces the risk of software audits."
"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."
"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."
"It's easy to integrate with our system information."
"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."
"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"
"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."
"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"ServiceNow was the first true enterprise to service management platform."
"The look and feel is a valuable benefit for adoption."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"Remote access is most valuable."
"The solution's initial setup process is easy."
"It has an excellent capability to integrate different access points."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management."
"Needs a stronger reporting component, and more integration with CA Client Automation."
"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."
"I'd like to see end-of-life information on software products."
"I would like to see more control over audit trail features, where you can turn on and off fields."
"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."
"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."
"It needs stronger rebooting components and the ability to develop our own software metrics."
"The pricing of the solution could be better. It's a bit high."
"They could improve license management, particularly when integrating different applications or toolsets."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"There is inherent complexity with this tool because of the number of things that it can do."
"Creating service catalog forms could be made easier."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
CA Asset Portfolio Management is ranked 13th in IT Asset Management with 14 reviews while ServiceNow is ranked 1st in IT Asset Management with 211 reviews. CA Asset Portfolio Management is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of CA Asset Portfolio Management writes "We have a better view of our hardware, warranties, depreciation; but needs a mobile component". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". CA Asset Portfolio Management is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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