We performed a comparison between CA Asset Portfolio Management and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."
"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."
"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."
"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."
"It's easy to integrate with our system information."
"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."
"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."
"They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."
"Good stable and scalable solution."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"It allows us to filter the data, create graphs, and get detailed reports."
"The most recent addition of SAM Premium is a game changer for many organizations."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"It's great to do statuses or to review tasks."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."
"I would like to see more control over audit trail features, where you can turn on and off fields."
"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."
"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."
"I'd like to see end-of-life information on software products."
"Needs a stronger reporting component, and more integration with CA Client Automation."
"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."
"I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management."
"The solution should offer better security when it comes to storing data."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"Making a mobile version would be helpful."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"There is room for improvement in price."
CA Asset Portfolio Management is ranked 12th in IT Asset Management with 14 reviews while ServiceNow is ranked 1st in IT Asset Management with 210 reviews. CA Asset Portfolio Management is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of CA Asset Portfolio Management writes "We have a better view of our hardware, warranties, depreciation; but needs a mobile component". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". CA Asset Portfolio Management is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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