We performed a comparison between CA Asset Portfolio Management and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."
"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."
"It's easy to integrate with our system information."
"They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."
"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."
"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"
"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."
"Reduces software cost. Reduces the risk of software audits."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"It has an excellent capability to integrate different access points."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."
"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."
"I would like to see more control over audit trail features, where you can turn on and off fields."
"It needs stronger rebooting components and the ability to develop our own software metrics."
"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."
"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."
"Needs a stronger reporting component, and more integration with CA Client Automation."
"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"The visuals are the one area where there is opportunity for improvement."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
CA Asset Portfolio Management is ranked 12th in IT Asset Management with 1 review while ServiceNow is ranked 1st in IT Asset Management with 24 reviews. CA Asset Portfolio Management is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of CA Asset Portfolio Management writes "Integrates well, highly stable, and scalable". On the other hand, the top reviewer of ServiceNow writes "Comprehensive IT service management with predefined processes, and seamless integration, empowering organizations to streamline workflows and enhance productivity". CA Asset Portfolio Management is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM.
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