We performed a comparison between Freshdesk and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."It's free of charge for us. For our scale of business, it's very important. We don't have a lot of tickets."
"The ticketing system is smooth, but since we use a free version, we do not have many facilities available."
"We have made use of the training academy and the technical support team from Freshdesk. Both have been very good resources."
"The organization that is possible with other departments is the solution's most valuable aspect."
"Technical support is outstanding."
"It generated reports for us, which helped us identify the status of requests and the aging of requests."
"It's easy to use and integrates with other tools. We can embed Jira into it, link Jira tickets with Freshdesk tickets, and use it for our knowledge base."
"The UI is easy to use."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"It should enhance its service and its reporting capabilities."
"There are some restrictions where you need automation and sometimes there is just no way to achieve what you need."
"I would like to be able to change the subject in emails for ourselves. If we could have the option to do that, it would improve our speed and the overall cleanliness of the CRM."
"I would like to see improvements in the account management aspect, having a customer portal for better visibility into my subscription, invoices, and trouble tickets."
"The dashboards are useful but could be so much better. As a product manager, and data scientist, we couldn't use the dashboard for analytics and had to move the data in Power BI."
"Sometimes our requirements are not matched with Freshdesk's free version as most of the advanced features are not available to us."
"Asset management and branding are two areas in the solution that have scope for improvement."
"I would like on-the-go translation,"
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
Freshdesk is ranked 6th in Help Desk Software with 27 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. Freshdesk is rated 8.4, while Serviceaide ChangeGear is rated 7.6. The top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and BMC Helix ITSM, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
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