Opsview vs Serviceaide ChangeGear comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Opsview and Serviceaide ChangeGear based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring.
To learn more, read our detailed Server Monitoring Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup.""What was very compelling about OpsView was that we could dial out the noise and have meaningful and actionable alerts.""We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also use it for monitoring purposes on behalf of our clients.""I am satisfied with the overall product since it works well…It is a stable solution.""It's a good solution. It covers all aspects of monitoring purposes."

More Opsview Pros →

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

More Serviceaide ChangeGear Pros →

Cons
"Maybe the graphical representation can be improved. It can be enhanced for better visualization. It could be a little better. And the graph center can be improved.""Some of the graphics on Opsview could be improved.""Pricing and a few certain aspects in the solution needs to be improved.""In a future release, we would like to have Observ for AI. Any AI and intelligence it can add to the monitoring is obviously beneficial. We would also like to have automated callouts.""Customized reporting can be improved."

More Opsview Cons →

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

More Serviceaide ChangeGear Cons →

Pricing and Cost Advice
  • "The solution is not cheap. I think that the pricing is a little bit on the high side."
  • "I would rate pricing a seven out of ten, where ten is the highest price."
  • "The solution is priced similarly to other tools offering similar features."
  • More Opsview Pricing and Cost Advice →

    Information Not Available
    report
    Use our free recommendation engine to learn which Server Monitoring solutions are best for your needs.
    765,234 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The most valuable feature of Opsview is the ability to clone the services when you're monitoring something out of the test setup.
    Top Answer:Some of the graphics on Opsview could be improved.
    Top Answer:Opsview is used to monitor system availability, whether its service is running on disk usage, CPU usage, etc.
    Ask a question

    Earn 20 points

    Ranking
    13th
    out of 42 in Server Monitoring
    Views
    343
    Comparisons
    239
    Reviews
    5
    Average Words per Review
    823
    Rating
    8.2
    Views
    213
    Comparisons
    151
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Opsview Monitor, Opsview Enterprise
    Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
    Learn More
    Overview

    Opsview is a modern and scalable SaaS or on-premise monitoring solution that gives your organization full visibility into on-premises and cloud IT infrastructure. It delivers simplified management and a single pane of glass view of your entire IT operations. The solution provides unified insight into dynamic IT operations on premises, in the cloud, or hybrid. Additionally, it can be used either in agent-based or agentless configurations.

    You can use Opsview to monitor:

     Operating systems

     Networks

     Cloud

     VMs

     Containers

     Databases

     Applications

    Opsview Features

    Opsview comes with an array of features, including:

     AutoMonitor express scan: This feature makes it easy for you to keep up with your

    changing IT infrastructure by helping you find new Windows, VMware, and Azure hosts.

     Business service monitoring: This enables you to see the health of all your end-to-end

    business services in real time and in one place.

     Autodiscovery: With this feature you can automatically discover and profile hosts in your environment, which helps you quickly populate information into Opsview for monitoring.

     Network analyzer: Opsview provides you with a complete picture of your company's

    network infrastructure via its Network Topology, Flow Collector, & NetAudit modules.

     Customizable dashboards: Opsview dashboards give you a view of all your monitoring

    metrics in interactive dashboards that are easy to create and maintain.

     Customizable reports: With Opsview, reports connect to the Opsview Data Warehouse and present historical data collected by Opsview. The solution’s out-of-the-box reports include performance, SLA, and events.

     Disaster recovery: Opsview gives your organization peace of mind with its disaster

    recovery by restoring your Opsview system if needed.

     Event handlers: Opsview event handlers allow for automation and proactive monitoring so that your users are not impacted.

     Events viewer: The events viewer feature helps you easily see all the important events in your Opsview system.

     High availability server: Opsview has a high availability monitor that offers protection to ensure that you never lose IT infrastructure visibility.

     Multitenancy: Multitenancy makes it possible for your MSP to give control of Opsview to your end users. It also allows you to create new hosts and roles as well as users while using a secure, private environment.

     Log analytics: This feature allows you to improve logging visibility, reporting, correlation, and alerting.

     SNMP traps: With SNMP traps, you can reduce your network and server load and provide faster service to your customers.

    Opsview Benefits

    There are many benefits to implementing Opsview. Some of the biggest advantages the

    solution offers include:

     Extensible: Opsview can be used in agent-based or agentless configurations. In addition, it can sit above multiple monitoring tools, aggregating information into a single pane of glass.

     Scalable: Opsview is very scalable. It can easily scale beyond 10,000 monitored devices via its distributed model that spreads monitoring across many monitoring engines. Its databases may be located on dedicated servers to further distribute load.

     Functional overview: Opsview monitors your IT infrastructure, network and applications, and displays alerts. It is also designed to generate notifications and integrate with your other service management tools.

     Flexible: Opsview has a flexible web framework, allowing dashboards and monitoring views to be easily customized and extended.

     Integration: Easily integrate Opsview Cloud with your current operational tools, including help desks, service management, automation and notification tools

     Automation: Automate the configuration and operation of your IT monitoring system using Opsview’s intrinsic automation capabilities. Allowing you to spend more time on projects that drive your business.

    Opsview Cloud

    Opsview Cloud gives your business 24/7 Saas Monitoring for your entire IT estate. Benefits include:

     Reducing your infrastructure costs

     Realigning your resources to focus on business value IT projects

     Ensuring you have 24/7 monitoring

     Utilizing Opsview experts to provide monitoring best practices/tips and tricks

    ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution. 

    Sample Customers
    IBM, BT, Cisco, Sky, UPS, Capgemini, Visolit, Fujitsu Services UK, UKCloud, Massachusetts Insitute of Technology, Cornell University, Incomm
    Oakwood Systems Group
    Top Industries
    REVIEWERS
    Comms Service Provider27%
    Financial Services Firm18%
    Healthcare Company9%
    Transportation Company9%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Manufacturing Company12%
    Government9%
    Financial Services Firm9%
    REVIEWERS
    Financial Services Firm25%
    Healthcare Company25%
    Marketing Services Firm13%
    Educational Organization13%
    Company Size
    REVIEWERS
    Small Business44%
    Midsize Enterprise20%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise17%
    Large Enterprise62%
    REVIEWERS
    Small Business20%
    Midsize Enterprise7%
    Large Enterprise73%
    Buyer's Guide
    Server Monitoring
    March 2024
    Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Opsview is ranked 13th in Server Monitoring with 24 reviews while Serviceaide ChangeGear is ranked 31st in IT Service Management (ITSM). Opsview is rated 8.6, while Serviceaide ChangeGear is rated 7.6. The top reviewer of Opsview writes "Responsive and easy to customize alerts for, while being priced similarly to its competition". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". Opsview is most compared with OP5 Monitor, Zabbix, Nagios XI, Instana Infrastructure Monitoring and SCOM, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.

    We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.