We performed a comparison between CA Asset Portfolio Management and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."Reduces software cost. Reduces the risk of software audits."
"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."
"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"
"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."
"They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."
"It's easy to integrate with our system information."
"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."
"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"It is robust and very user-friendly."
"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."
"Needs a stronger reporting component, and more integration with CA Client Automation."
"It needs stronger rebooting components and the ability to develop our own software metrics."
"I'd like to see end-of-life information on software products."
"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."
"I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management."
"I would like to see more control over audit trail features, where you can turn on and off fields."
"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"Their cloud management is also not that great compared to other products."
"Very expensive."
"The visuals are the one area where there is opportunity for improvement."
"ServiceNow doesn't cater to the Middle Eastern market."
"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
CA Asset Portfolio Management is ranked 13th in IT Asset Management with 14 reviews while ServiceNow is ranked 1st in IT Asset Management with 211 reviews. CA Asset Portfolio Management is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of CA Asset Portfolio Management writes "We have a better view of our hardware, warranties, depreciation; but needs a mobile component". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". CA Asset Portfolio Management is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
See our list of best IT Asset Management vendors.
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