We performed a comparison between DX Spectrum and Spiceworks based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has a high-quality graphical interface."
"The most valuable feature is the ability to put health checks in place not only for the infrastructure but for some of the services that are on top of the infrastructure."
"Some of the most valuable features are it's highly scalable, the carrier is great, and if something has SNMP, it can monitor it. It's a great network fault management solution."
"The most valuable features have been the interface and the ability to do equipment management."
"The product’s stability and robustness are valuable."
"Scalability is a highly rated feature of this solution. It is better than some of the other tools that I've used in terms of scalability. We scaled it to tens of thousands of devices."
"The presentation layer is pretty simple and straightforward."
"Stability has been good. We really have not had any issues."
"Tickets by e-mail, with actions by hastag."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"The most valuable features are the inventory and personalization."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"It's easy to understand."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"The solution is very stable. It's reliable and efficient."
"There's a little bit of complexity to the initial install because you're dealing with operating systems. You have to make sure all the prerequisites are done, anti-virus exceptions, etc. Then there's the bringing it up and then there's discovery of the network and setting that up. It takes time."
"The upgrade process could be smoother. More of the steps around upgrading could be automated."
"I would like to see CA move Spectrum, Performance Manager, and some of their other tools moved to a SaaS based model. You see a lot of other manufacturers which are moving toward SaaS based models."
"The GIS map feature needs to be enhanced and synced with topology views of containers and global collections."
"We want to make our own choice for the AIOps solution and do not want to be forced to use the Broadcom OI solution by default."
"The biggest issue is our integration right now between UIM and Spectrum is lacking."
"We have had one support issue that's been open for a couple of months, and it is currently open."
"The CA Technologies sales team destroyed their relationship with our business units."
"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."
"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"Sometimes, it can be difficult to integrate what you need."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
DX Spectrum is ranked 16th in IT Infrastructure Monitoring with 115 reviews while Spiceworks is ranked 32nd in IT Infrastructure Monitoring with 47 reviews. DX Spectrum is rated 8.4, while Spiceworks is rated 7.8. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and ThousandEyes, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus. See our DX Spectrum vs. Spiceworks report.
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