We performed a comparison between DX Spectrum and Spiceworks based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The stability of the product is key. It never breaks, really. The stability and reliability of the Spectrum product have been top-notch."
"All networks (or network equipment) are monitored through CA Spectrum."
"Some of the most valuable features are it's highly scalable, the carrier is great, and if something has SNMP, it can monitor it. It's a great network fault management solution."
"As the kind of enterprise that straddles the line between telco size and enterprise size, it scales for us, because we're not all the way at telco yet."
"We were able to standardize the internal processes across all internal departments, resulting in almost an elimination of non-standard process flows through our organization."
"Discovery: Scheduled, on-demand, synchronized with eHealth."
"The most valuable feature is the ability to put health checks in place not only for the infrastructure but for some of the services that are on top of the infrastructure."
"The capability of handling and monitoring with SNMP and working with the SNMP traps is much better than other products."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"It's easy to understand."
"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."
"The most valuable features are the inventory and personalization."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"The solution is easy to use and easy to manage."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"We want to make our own choice for the AIOps solution and do not want to be forced to use the Broadcom OI solution by default."
"We have had one support issue that's been open for a couple of months, and it is currently open."
"The biggest issue is our integration right now between UIM and Spectrum is lacking."
"If the integration is simplified or improved, it will be a unique selling point in comparison to the competition on the market."
"There's a little bit of complexity to the initial install because you're dealing with operating systems. You have to make sure all the prerequisites are done, anti-virus exceptions, etc. Then there's the bringing it up and then there's discovery of the network and setting that up. It takes time."
"I would like to see them eliminate the Java console. The user interface for this is a Java applet that runs on your desktop, and it is very problematic for us."
"The solution's stability needs improvement."
"A better integration with the UIM, as far as being able to do root cause analysis and that type of analytics."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use."
"The SNMP sniffer requires a lot of work to get right."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
DX Spectrum is ranked 16th in IT Infrastructure Monitoring with 115 reviews while Spiceworks is ranked 32nd in IT Infrastructure Monitoring with 47 reviews. DX Spectrum is rated 8.4, while Spiceworks is rated 7.8. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and ThousandEyes, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus. See our DX Spectrum vs. Spiceworks report.
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