DX Spectrum vs Spiceworks comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between DX Spectrum and Spiceworks based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed DX Spectrum vs. Spiceworks Report (Updated: March 2024).
763,955 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The quick notification of issues, quick alerting because timeliness is always valuable, it's very important for us.""The containerization of different objects was very helpful in building an org structure. Being able to separately manage your MSP clients with separate visibility was also helpful.""It is easy to navigate.""The fault management is perfect.""What I like best is the configuration management functionality.""We can plan changes and replacement of end-of-life products in our environment very well because it's very accurate.""The most valuable features of DX Spectrum are the comprehensive alerts.""The Global Collections are what I found to be most valuable. With the Global Collections, you're able to organize and categorize devices into "folders," or functional groups and categories, so that it doesn't matter which SpectroSERVER those devices are on."

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"It's easy to understand.""It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status.""Helpdesk and inventory are both equally valuable, and they form the true core of the product.""Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor.""The solution is easy to use and easy to manage.""Tickets by e-mail, with actions by hastag.""The solution is very stable. It's reliable and efficient.""The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

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Cons
"The biggest issue is our integration right now between UIM and Spectrum is lacking.""If nobody else has said the documentation needs improvement, let's go there. I understand, you can either write about it or you can do it. And most of us would rather they do it, but now that they've done it, those of us that didn't do it, we need to go and find: "Where did they write about this to tell us how to do it?" That's always lacking.""DX Spectrum needs to incorporate faster support.""For my use case, incident coordination was an area of improvement. The internal software engine for coordinating outages could use improvement because sometimes, we used to get false alerts for unrelated devices. They did a really good job of trying to make sure that you got one major alert and any of the subsequent devices downstream were just additions to that, but occasionally, the engine wouldn't properly catch the right things, and we used to get a flood of alerts.""A better integration with the UIM, as far as being able to do root cause analysis and that type of analytics.""There's a little bit of complexity to the initial install because you're dealing with operating systems. You have to make sure all the prerequisites are done, anti-virus exceptions, etc. Then there's the bringing it up and then there's discovery of the network and setting that up. It takes time.""The platform is complicated to use.""It doesn’t give you performance metrics: You need CA eHealth for this."

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"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application.""Since Spiceworks is a free tool, it's not very scriptable or customizable.""I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.""The SNMP sniffer requires a lot of work to get right.""There are a lot of disadvantages to Spiceworks because it's not an agent-based solution.""One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me.""Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it.""It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."

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Pricing and Cost Advice
  • "It is very pricey. With the current trend of enterprises moving towards cheaper and more modern looking solutions like ManageEngine, SevOne, ServicePilot, and Paesller."
  • "It’s a great tool, but an expensive one. Learn how to use it properly."
  • "The cost of some of these products are a little cost prohibitive, which is unfortunate. We have to find lower cost solutions for some of the things that we have to pull in. For the most part, CA has capabilities in pretty much everything that you would need. You just have to figure out where are you going to spend the most money for what you have to actually get done. You can do all these things but, which ones do you have to do? And that's hard to choose sometimes because you want to do them all."
  • "In general, the license cost will be about 30% of the total TCO for this tool (hardware/support team, OS costs, and OS management)."
  • "The product, support, and maintenance are all expensive, which is another reason that we are switching to another solution."
  • "The price is very high."
  • "The price of the solution is reasonable."
  • "Currently, a perpetual license but some services are moving to a subscription"
  • More DX Spectrum Pricing and Cost Advice →

  • "The product is free! Get it now."
  • "It's free."
  • "It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
  • "Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
  • "The tool is cheap."
  • More Spiceworks Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The solution's most valuable features are its integration with Broadcom tools and scalability.
    Top Answer:DX Spectrum's pricing depends on the license number. It is affordable.
    Top Answer:DX Spectrum needs better documentation on its complex features.
    Top Answer:The solution is easy to use and easy to manage.
    Top Answer:The GUI must be improved. The GUI looks old-fashioned. The vendor must do some web development for it.
    Ranking
    Views
    1,725
    Comparisons
    1,194
    Reviews
    11
    Average Words per Review
    435
    Rating
    8.7
    Views
    1,480
    Comparisons
    783
    Reviews
    4
    Average Words per Review
    666
    Rating
    7.0
    Comparisons
    Also Known As
    CA Spectrum
    Learn More
    Overview

    DX Spectrum is a complete event and fault management system for network operations teams. The tool provides powerful capabilities for managing your dynamic, complex IT infrastructure, which includes physical, virtual, and cloud environments.The technology allows you to manage and optimize the infrastructure and the professional services that operate on top of it. DX Spectrum is a unified platform that helps your company enhance network service levels while lowering monitoring costs.

    DX Spectrum has intelligent event correlation and root-cause analysis capabilities. It can pinpoint the precise components that are causing issues with availability and network settings. Reports and dashboards can be customized with role-based views. Change management solutions can also be used by teams to govern, track, and remediate changes across network devices.

    DX Spectrum can identify multi-technology and multi-vendor stacks, as well as new software-defined networks (SDNs). It supports Multicast, MPLS, VPN, and VRF, among other routing protocols and technologies.

    DX Spectrum Features

    DX Spectrum has many valuable key features. Some of the most useful ones include:

    • Service management: DX Spectrum assists personnel in discovering, modeling, visualizing, monitoring, and managing the links between infrastructure and the business services it supports.
    • Fault detection: DX Spectrum offers unique solutions that automate device discovery and root cause analysis, allowing for faster issue detection and resolution.
    • Change management capabilities: DX Spectrum gives administrators the visibility and control they need to prevent erroneous modifications from causing network performance problems and outages.
    • Comprehensive visibility: With DX Spectrum, managers can receive comprehensive insight across physical, virtualized, and cloud environments, as well as a variety of technologies, platforms, and suppliers.
    • Customization: DX Spectrum provides administrators, users, and customers with pre-packaged, easily configurable dashboards and reports that may be adjusted to their individual needs. For maximum performance and visibility, it is intimately connected with other solutions within the DX Service Assurance and DX Service Management systems.

    DX Spectrum Benefits

    There are many benefits to implementing DX Spectrum. Some of the biggest advantages the solution offers include:

    • Reduce symptomatic alarms and hasten resolution with DX Spectrum’s root-cause analysis and robust event correlation. Automatically map the relationships between your network infrastructure to find the source of service issues for faster resolution. Whether it's a network configuration or availability issue, our network fault management system pinpoints the exact component responsible for the issue.
    • DX Spectrum supports network access from wireless wearables, mobile phones, tablets, and laptops. Provide network operators with the tools they need to manage their wireless networks, decrease outages, and make them as stable as their wired networks. For wired and wireless networks, DX Spectrum offers a unified view.
    • Fault and event management can be integrated across the Agile Ops, Network Operations, and Analytics portfolios. Fault, inventory, and topology knowledge are combined with performance, application, and log monitoring and a unified view across a full-stack NetOps solution. Additional connections include business service and service desk management.

    Reviews from Real Users

    DX Spectrum stands out among its competitors for a number of reasons. Two major ones are its robust root cause analysis and its event correlation tool. PeerSpot users take note of the advantages of these features in their reviews:

    Umair A., Enterprise Solutions & Services Head at Duroob Technologies, writes of the product, “It covers networks very well. It has all the capabilities that you're looking for when it comes to monitoring. Spectrum is great for root cause analysis. It has excellent correlation event management. Spectrum's stability and scalability are also amazing. If you have a CA Service Desk, then it can be integrated so that if you have open tickets they can be closed automatically.”

    Itarchit, an IT Architect at a comms service provider, notes, “The most valuable feature is the event correlation mechanism. I also like the product's multi-customer approach.” He adds, “We haven't seen a better product. Overall, I am happy with this solution. Based on the current market, I would rate DX Spectrum a nine out of ten.”

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
    Sample Customers
    National Informatics Centre India, Banese, Olympus, AlphaServe Technologies, Sicredi
    Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
    Top Industries
    REVIEWERS
    Financial Services Firm16%
    Comms Service Provider13%
    Healthcare Company13%
    Insurance Company10%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Manufacturing Company12%
    Government9%
    REVIEWERS
    Manufacturing Company16%
    Construction Company10%
    Educational Organization6%
    Transportation Company6%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm8%
    Government8%
    Construction Company6%
    Company Size
    REVIEWERS
    Small Business19%
    Midsize Enterprise15%
    Large Enterprise66%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise9%
    Large Enterprise72%
    REVIEWERS
    Small Business50%
    Midsize Enterprise29%
    Large Enterprise21%
    VISITORS READING REVIEWS
    Small Business32%
    Midsize Enterprise19%
    Large Enterprise49%
    Buyer's Guide
    DX Spectrum vs. Spiceworks
    March 2024
    Find out what your peers are saying about DX Spectrum vs. Spiceworks and other solutions. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    DX Spectrum is ranked 16th in IT Infrastructure Monitoring with 11 reviews while Spiceworks is ranked 46th in IT Infrastructure Monitoring with 5 reviews. DX Spectrum is rated 8.4, while Spiceworks is rated 7.8. The top reviewer of DX Spectrum writes "Makes it easier to understand root cause and troubleshoot". On the other hand, the top reviewer of Spiceworks writes "Allows for separate accounts for different enterprises, enabling efficient management of computers across various sites and clients". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and HPE Intelligent Management Center, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus. See our DX Spectrum vs. Spiceworks report.

    See our list of best IT Infrastructure Monitoring vendors.

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.