We performed a comparison between DX Spectrum and Spiceworks based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of DX Spectrum are the comprehensive alerts."
"The main thing is obviously notifications about alerts, getting ahead of the curve to make sure that we do not have system going down, or if it is down we get to know it earlier."
"As the kind of enterprise that straddles the line between telco size and enterprise size, it scales for us, because we're not all the way at telco yet."
"We can monitor MPLS network VPN, network configuration, and backups. It's highly scalable for network configuration management."
"The presentation layer is pretty simple and straightforward."
"Spectrum is very useful for us, because the product lets us monitor and control all the various components of our infrastructure that support our business from an IT perspective."
"We were able to standardize the internal processes across all internal departments, resulting in almost an elimination of non-standard process flows through our organization."
"It creates transparency and makes everything work by being more transparent."
"It was easy to integrate Spiceworks with our existing setup."
"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."
"Tickets by e-mail, with actions by hastag."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"The solution is easy to use and easy to manage."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"Spiceworks is generic and free."
"The solution could improve by allowing the ability to monitor the network shortly after installing the software and adding an auto-discovery function."
"DX Spectrum needs to incorporate faster support."
"We have had some issues with the spec server and the high availability replication of data. It fails over well, but it does not come back very well. We get duplicated events."
"The upgrade process could be smoother. More of the steps around upgrading could be automated."
"OS monitoring needs to be better developed, as well as their services, e.g., cluster monitoring, URLs, etc."
"Huawei devices are not properly supported, and there are incompatibility issues related to certain protocols."
"I would like to see them eliminate the Java console. The user interface for this is a Java applet that runs on your desktop, and it is very problematic for us."
"Its visualization can be improved. It doesn't have a very advanced GUI. It is very basic and simple, but it does work."
"The SNMP sniffer requires a lot of work to get right."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
DX Spectrum is ranked 16th in IT Infrastructure Monitoring with 115 reviews while Spiceworks is ranked 32nd in IT Infrastructure Monitoring with 47 reviews. DX Spectrum is rated 8.4, while Spiceworks is rated 7.8. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and ThousandEyes, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus. See our DX Spectrum vs. Spiceworks report.
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