We performed a comparison between DX Spectrum and Spiceworks based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The main thing is obviously notifications about alerts, getting ahead of the curve to make sure that we do not have system going down, or if it is down we get to know it earlier."
"It creates transparency and makes everything work by being more transparent."
"The most valuable feature is the event correlation mechanism."
"Discovery: Scheduled, on-demand, synchronized with eHealth."
"The containerization of different objects was very helpful in building an org structure. Being able to separately manage your MSP clients with separate visibility was also helpful."
"It is very stable. We have not had any major issues in over 10 years."
"All networks (or network equipment) are monitored through CA Spectrum."
"Allows us to have a single console/notification point, with the alarms of all the tools that we use for monitoring."
"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"It was easy to integrate Spiceworks with our existing setup."
"Tickets by e-mail, with actions by hastag."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"The solution is very stable. It's reliable and efficient."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"If they could interact with the MIBs of vendors better, and have a lot more pre-loaded ones, that would be amazing for us right now."
"The biggest issue is our integration right now between UIM and Spectrum is lacking."
"It's not a great performance management tool. Its reporting capabilities are not very good at all."
"Needs better integration with all the other products in the Agile suite of tools; anything they could do to make that less complex, would be great."
"A better integration with the UIM, as far as being able to do root cause analysis and that type of analytics."
"It doesn’t give you performance metrics: You need CA eHealth for this."
"I would like to see them eliminate the Java console. The user interface for this is a Java applet that runs on your desktop, and it is very problematic for us."
"The visual is a little archaic."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"The SNMP sniffer requires a lot of work to get right."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
DX Spectrum is ranked 16th in IT Infrastructure Monitoring with 115 reviews while Spiceworks is ranked 46th in IT Infrastructure Monitoring with 47 reviews. DX Spectrum is rated 8.4, while Spiceworks is rated 7.8. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and HPE Intelligent Management Center, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus. See our DX Spectrum vs. Spiceworks report.
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