We performed a comparison between Catchpoint and HPE System Management based on real PeerSpot user reviews.
Find out what your peers are saying about Nexthink, Lakeside Software, ControlUp and others in DEM - Digital Experience Monitoring."We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"Catchpoint provides a great amount of information."
"Catchpoint's customer service and support are valuable."
"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."
"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."
"I think it's stable, scalable, and flexible."
"The managing and monitoring are the solution's most valuable features. They are something I find quite helpful in my work."
"This solution has improved our organization through the provision of efficient resource utilization and capacity planning."
"This is a good product and I recommend it."
"The product's initial setup phase is easy with the help of the framework consisting of Microsoft Azure."
"The interface is in continuous development and improves version by version."
"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."
"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"Catchpoint can be improved by focusing solely on network monitoring."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"The old user version was better, it was more user-friendly."
"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."
"The quality of service and support for this solution needs to be improved."
"The product should increase the processing capacity and allow speedy deployment, as both of them are areas with certain shortcomings where improvements are required."
"I think that support integration could be improved."
"Our customers would like to see the price lowered."
"The return on investment report is too difficult to understand."
"If the solution could provide better integration to make it easier to manage everything on different servers, that would be helpful. Whatever servers a company has, be it IBM, Dell, etc., if the System Management could be a platform that links all of them together, it would make management across different server types easier."
Catchpoint is ranked 5th in DEM - Digital Experience Monitoring with 11 reviews while HPE System Management is ranked 18th in Server Monitoring with 8 reviews. Catchpoint is rated 8.2, while HPE System Management is rated 8.2. The top reviewer of Catchpoint writes "The UI is well designed, so it's easy to get the visibility you want". On the other hand, the top reviewer of HPE System Management writes " Offers reliability and helps with the virtualization part". Catchpoint is most compared with Dynatrace, ThousandEyes, Datadog, Selenium HQ and Splunk Enterprise Security, whereas HPE System Management is most compared with Lenovo XClarity Controller, Microsoft Configuration Manager, Zabbix and Tanium.
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