We performed a comparison between Catchpoint and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Catchpoint provides a great amount of information."
"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."
"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."
"The solution offers three different ways of slicing data to look for abnormalities."
"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"Catchpoint's customer service and support are valuable."
"The ability to analyze huge amounts of sales data and accurate prediction of sales forecasting is the most valuable feature."
"The most valuable feature of Splunk is the log monitoring."
"We did not encounter any issues with scalability. It is almost seamless to add new index (storage) or search (used to analyze the data) nodes to the cluster."
"The most valuable features are the logs, which allow us to identify what happened and who interacted with the web repository."
"Three features stand out for me: the SDK for writing Python, the customizable and adaptable diagnostic dashboard, and the optimizer for collecting data."
"We solve issues that we previously could not since we now have the data."
"Recently, Splunk upgraded to version 9.0.02, which includes excellent data dashboards and visualization effects."
"The client site login is pretty extensible and probably cost-effective."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."
"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."
"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"Catchpoint can be improved by focusing solely on network monitoring."
"I think the tech support response time could be a bit better. Sometimes I need to wait more than 24 hours for a response to my tickets."
"Splunk is not very user-friendly. It has a complex architecture in comparison to other solutions on the market."
"Queries are not always as easy or straightforward as they might be, so it can be difficult to figure out what you need to look for."
"The use cases provided by Splunk are a good starting point, but could cover many additional topics to ensure that a smaller or less experienced shop might maximize the value of an ES deployment."
"On-premises scaling of the solution is a bit more limited than it is on the cloud."
"The UI can be difficult to understand for non-technical people."
"This is a costly solution."
"There are a lot of competitive products that are doing better than what Splunk is doing on the analytics side."
Catchpoint is ranked 5th in Digital Experience Monitoring (DEM) with 12 reviews while Splunk Enterprise Security is ranked 2nd in Security Information and Event Management (SIEM) with 228 reviews. Catchpoint is rated 8.2, while Splunk Enterprise Security is rated 8.4. The top reviewer of Catchpoint writes "The UI is well designed, so it's easy to get the visibility you want". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". Catchpoint is most compared with Dynatrace, ThousandEyes, Datadog, Selenium HQ and AppDynamics, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Microsoft Sentinel and Elastic Security. See our Catchpoint vs. Splunk Enterprise Security report.
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