We performed a comparison between Cisco Secure Email and IceWarp based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Cisco, TitanHQ and others in Email Security."The most valuable feature of Microsoft Defender for Office 365 is the ease of use."
"Microsoft Defender for Office 365's most valuable features are safe attachments and safe links."
"The good part is that you don't have to configure it, which is very convenient."
"The two main features that prove most beneficial for us are URL scanning and attachment scanning."
"Microsoft Defender for Office 365 has improved my organization's security. It makes it easier to manage the infrastructure without the help of third-party applications."
"Defender enables us to secure all 365-related activity from a single place. It gives us visibility into everything happening in Outlook, protecting us against phishing and other email-based threats. Defender helps us detect any suspicious behaviors."
"Safe attachments, safe links, policies, and the ability to protect from zero-day threats are the most valuable features."
"Defender for 365 is a comprehensive cloud-based solution. The value of the cloud is that you aren't alone. Threat intelligence and analytics are shared in the cloud. We don't have to find the solution alone. If you face an unknown threat with traditional solutions like Trend Micro and Symantec, you need to open a case and send your information to them to analyze forensically and identify the source of the attack."
"The filtering is definitely better at catching both spam and malicious messages, and there's a lot of extremely granular ability for setting up rules. You can do it the way you want to. The Microsoft solution tends to be pretty limited in how it allows some of that to be done."
"The security features are valuable."
"Cisco Secure Email has strong inbound services."
"Cisco Secure Email Cloud Gateway has allowed our users to be able to concentrate on the emails that they do receive. Previously, our users had to deal with nine million additional emails across the organization, which is nearly 1,000 emails per user to have to deal with a month. That's a massive amount for our staff to deal with and probably several hours of their time. We have a lot of clinical staff, being a hospital. We want to make our staff as productive as possible. By removing a lot of that spam and phishing type emails, this allows them to do their job."
"The product's initial setup phase was easy."
"I love the Advanced Malware Protection feature. It works very well... The appliance has more security such as SDF, DKIM, DMARC, and encryption."
"There is a huge return compared to if we didn't have a gateway appliance, as far as blocking malicious emails."
"It's flexible. There are a lot of rules and policies that can be easily applied for certain employees or certain mailboxes."
"An effective, functional, very good tool for controlling resources."
"It has great communication capabilities for team chatting and web conferences."
"IceWarp has multiple applications that are easy to use for many people."
"It's scalable and stable."
"The solution has a very good log-in to the UI when compared to other solutions."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"The groupware module is the most valuable feature."
"The solution's voice services work well for our company."
"One area for improvement is support, in terms of being able to reach them and, especially, technical support for configuration."
"I'd like some additional features any product can give me to protect our environment in a better way."
"One area for improvement is integration. For example, when it comes to external SaaS platforms, we were not able to get a lot of information on integrations with such apps for security and authentication."
"The pre-sales cost calculations could be more transparent."
"There is room for improvement in terms of reporting."
"The UI needs to be more user-friendly."
"We are always looking for others tools to increase automation on tasks. There can be better integration with other solutions, such as PowerPoint and email."
"Microsoft Defender for Office 365 must improve the overall management style, including the GUI. It also needs to change the filters so that it is easy to whitelist and blacklist data."
"The user interface could be updated."
"I use the search all the time. Sometimes, it is hard to search for things and things are hard to find. People come to me all the time, saying, "This email didn't get through." Then, I go searching and don't find it on the first search. You have to think about alternative searches. I don't know if there is an easier way that they could help to find things. I don't know how they could simplify it, because now everybody else is using the cloud and everything is coming from Office 365, or whatever. It is just not the same environment from years ago where everybody had their own server and you could search easier."
"The management features of the product are not up to date."
"Cisco Secure Email can be improved from the administrator's point of view. Usually, you have to work with different areas, and they can try to make it easy for the administrator to use different functions."
"The pricing needs to be reconsidered or enhanced."
"In future releases, I would like to see two main improvements come to mind. First, the current solution requires maintaining two separate operating systems for FTD, which can be cumbersome. I'd love to see a single operating system for the FTD box."
"The hardware is not up to the mark. Two to three times a year we have complete downtime."
"The configuration UI should be made more intuitive. Currently, it takes a while to understand how to do the basic configurations."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"Our customers sometimes have problems receiving mail."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."
"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
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Cisco Secure Email is ranked 2nd in Email Security with 55 reviews while IceWarp is ranked 6th in Email Applications with 15 reviews. Cisco Secure Email is rated 8.4, while IceWarp is rated 8.6. The top reviewer of Cisco Secure Email writes "Has effortless spam control, improves security posture, and frees up our IT department's time". On the other hand, the top reviewer of IceWarp writes "A tool that is scalable and can accommodate a large number of users but needs to improve the support it provides to its users ". Cisco Secure Email is most compared with Trellix Collaboration Security, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP), Proofpoint Email Protection and Cisco Secure Email Threat Defense, whereas IceWarp is most compared with Google Workspace, Zimbra Collaboration, Microsoft Exchange, Zoho Mail and Open-Xchange.
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