We performed a comparison between Datadog and ITRS Geneos based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Datadog is recognized for its intuitive interface, wide range of integrations, and helpful problem-solving capabilities. In contrast, ITRS Geneos receives acclaim for its adaptability, ability to be personalized, and ability to monitor data in real-time, making it a versatile and robust monitoring solution. Datadog has areas for improvement in various aspects including user-friendliness, integration, user interface intuitiveness, learning curve, security features, management of organizational structure, customization flexibility, AI and ML concepts, and agent deployment. ITRS Geneos could benefit from improvements in creating dashboards and enhancing the visibility of metrics, enhancing the deployment method for upgrading, providing intelligent analysis of log files, and improving mobile app accessibility.
Service and Support: While some users appreciate the helpful and responsive support from Datadog, others have encountered slow or unresponsive assistance. ITRS Geneos is highly praised for its customer service, with immediate responses and the ability to effectively resolve any issues. However, there have been occasional instances of communication gaps and language issues with ITRS Geneos.
Ease of Deployment: Users find the initial setup for Datadog to be straightforward and relatively quick, with a duration ranging from one hour to three days, depending on the complexity. They appreciate the helpful documentation and support provided. The initial setup for ITRS Geneos is seen as complex and time-consuming, often necessitating assistance from implementation experts. While it takes only a few hours to deploy the out-of-the-box form, creating the monitoring catalog can be a lengthy process.
Pricing: User opinion varies on the setup cost of Datadog, as the pricing model lacks clarity and documentation. ITRS Geneos has a straightforward licensing model and reasonable pricing. Additional costs may apply for add-ons and server setup.
ROI: Users find that Datadog provides time savings and faster debugging, while ITRS Geneos offers benefits such as reputation, cost savings, avoidance of downtime, and improved performance indicators.
Comparison Results: Datadog is the preferred choice when comparing it to ITRS Geneos. Users appreciate Datadog's simple setup process, helpful documentation, and user-friendly interface. They also value its wide range of integrations and flexibility in monitoring and analyzing data. Datadog's performance, observability, error reporting, log centralization, and dashboard features are considered valuable.
"We can manage the entire system across the network and troubleshoot the pain points."
"It is easy to navigate the menu and create tests."
"Most of the features in the way Datadog does monitoring are commendable and that is the reason we choose it. We did some comparisons before picking Datadog. Datadog was recommended based on the features provided."
"The most valuable aspect is the APM which can monitor the metrics and latencies."
"The solution is sufficiently stable."
"The management of SLOs and their related burn-rate monitors have allowed us to onboard teams to on-call fast."
"We can handle debugging and find out why things are breaking in our applications."
"For us to have visibility into our app stack and the hardware we run has been highly beneficial."
"The platform appeals to companies spanning many industries on a global scale."
"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."
"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."
"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."
"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."
"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."
"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."
"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."
"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"
"The Wi-Fi side needs improvement."
"The ability to find what you are looking for when starting out could be improved."
"We need more visibility into the error tracking dashboard."
"In the past two years, there have been a couple of outages."
"We would like to see some versioning system for the Synthetic Tests so that we could have a backup of our tests since they are time-consuming to make and very easy to damage in a moment of error."
"Datadog could always lower the price!"
"When the logs are too big, and Datadog splits them, the JSON format breaks and it is not so useful for us."
"As a new customer, the Datadog user interface is a bit daunting."
"We'd like Datadog to make the log storage cheaper."
"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."
"Mobile phone integration is probably not as rich as it could be."
"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."
"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."
"The main feature that needs work is the Dashboard designer."
"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."
"ITRS Geneos cloud monitoring is very weak and can use improvement."
"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while ITRS Geneos is ranked 11th in Application Performance Monitoring (APM) and Observability with 57 reviews. Datadog is rated 8.6, while ITRS Geneos is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics, whereas ITRS Geneos is most compared with Dynatrace, AppDynamics, Grafana, Prometheus and Splunk Enterprise Security. See our Datadog vs. ITRS Geneos report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
