We performed a comparison between Datadog and Spiceworks based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have found that we're able to get in and out of troubleshooting issues much more rapidly, which in turn, of course, enables us to spend more time on our products."
"The tool's deployment is easy."
"Having a clear view, not only of our infrastructure but our apps and services as well, has brought a great added value to our customers."
"We've found it most useful for managing Rstudio Workbench, which has its own logs that would not be picked up via Cloudwatch."
"It has a high-level insight into the infrastructure model of the application and provides important detailed data on the host and metrics, which is the main concern of our customers."
"The most useful feature is the APM."
"It has empowered all our platform engineers with a very powerful and easy to use monitoring system."
"I have found some of the most valuable features to be the way things all come together that gives us a point of view that is useful. The panel is very beautiful and customizable."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"Tickets by e-mail, with actions by hastag."
"It's easy to understand."
"The most valuable features are the inventory and personalization."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"We want to reduce having to go to different screens to obtain all the information."
"I often have issues with the UI in my browser."
"I'm still exploring the trial version, and it is fine. One thing that I haven't been able to figure out is how to retrieve a report. This is something that could be improved. I probably need to navigate to a place to access the reports."
"The ability to find what you are looking for when starting out could be improved."
"There are things about it that we would like to be fixed, such as it is taking averages of average. This results in data that we don't expect."
"The pricing should be less of a surprise."
"The menu on the left is pretty dense (and I know it has to be). I never knew about the cmd+k functionality until recently. It would be helpful to offer more tips/cheat sheets to see handy shortcuts like that."
"Federated views for Datadog dashboards are critical as large companies utilize multiple instances of the product and cannot link the metrics or correlate the metrics together. This stunts the usage of Datadog."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"The GUI must be improved."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"Sometimes, it can be difficult to integrate what you need."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."
Datadog is ranked 2nd in IT Infrastructure Monitoring with 137 reviews while Spiceworks is ranked 32nd in IT Infrastructure Monitoring with 47 reviews. Datadog is rated 8.6, while Spiceworks is rated 7.8. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus. See our Datadog vs. Spiceworks report.
See our list of best IT Infrastructure Monitoring vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.