We performed a comparison between Adobe Commerce and Salesforce Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The open-source PHP code allows our developers to customize pretty much anything on the platform, including allowing us to add some of the most complex shipping and inventory features for clients who have very specific, industry-related business specifications."
"The platform provides an easy way to customize its features."
"It provides AI features, including a tool called Insight for AI-driven product recommendations."
"Magento is very flexible, and it's one of the biggest e-commerce platforms."
"Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive."
"The most valuable feature in this solution I have found to be that I have the ability to find all the analytics that I need. It has very good integrations with social media platforms and other tools."
"The ecosystem includes thousands of vendors who are providing third-party add-ons."
"As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution."
"The filters are very useful, and easy to customize. it's very easy to operate."
"There is a good community of developers for the platform."
"I find the reports to be the solution's most valuable feature."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"Ability to quickly add content and manage products along with associated web content easily."
"The implementation team can customise the implementation to customer needs."
"I have found the list creation and dashboard customization features valuable."
"The ease of customization is valuable."
"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."
"The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard."
"I'm not a technical person, but we had some kind of late response in page loading, let's say page load speed."
"I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system."
"The solution’s performance could be improved."
"Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side."
"Should have a way to communicate properly with the team that builds the platform"
"The industry has evolved, and the main focus is composable solutions because of which now SAP and Magento are forced to tackle various aspects of commerce, including commerce tools and pricing strategies, among other things."
"The solution should have more and faster reporting, as well as better performance."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"The solution is expensive."
"It is similar to ATG, but some features can be exchanged between the 2."
"In terms of application performance, it could be a bit quicker."
"The performance of the solution has room for improvement. We sometimes experience some delays."
"Salesforce's technical support is not as good as Elastic Path."
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."
Adobe Commerce is ranked 3rd in eCommerce Platforms with 24 reviews while Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews. Adobe Commerce is rated 8.2, while Salesforce Commerce Cloud is rated 7.8. The top reviewer of Adobe Commerce writes "An extremely flexible and highly scalable platform offering exceptional customer support to its users". On the other hand, the top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". Adobe Commerce is most compared with SAP Hybris Commerce, Shopify, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud, whereas Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Oracle ATG, Shopify, HCL Digital Commerce and Aptos Retail. See our Adobe Commerce vs. Salesforce Commerce Cloud report.
See our list of best eCommerce Platforms vendors.
We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
It really depends on what size you're at and what your reasonable growth curve looks like.
Magento is a great platform, super flexible and customizable, and you get managed hosting or self-host pretty easily. However it tends to fall down when you have more then ~20,000 SKUs, or are driving a lot of traffic.
Demandware can handle more traffic and larger catalogs, but is more limited around customizations, and of course the fee structure is different. As Emil points out DW is responsible for the infrastructure, so scaling is their problem - however they certainly don't have a perfect track record at that.
If I were to make some broad generalizations I might say something like this:
X < $20 million/year in online revenue - Magento
$20 < X < $80 million/year - Demandware
$80 million/year < X - Oracle Commerce (ATG) or Hybris
There's a lot of other factors at play there, but without knowing more about your business it's hard to say....
While I would also recommend Demandware over Magento because of its scalability, robustness and features. There is one more platform, that I would like to recommend here. It is Marketlive.
It has similar features which Demandware has. It is also highly scalable and robust. It also a SAAS based eCommerce solution.
It now supports responsive designs which would give seamless user experience.
Time to market is also less in this platform.
All valid points here. I've been partial to Demandware because of what comes out of the box, thereby scaling down the actual development effort. Also, because of it's nature, it's easier to make changes without necessarily involving IT. It all comes down to your vision for the site. Not just for now, but for the foreseeable future.
Do you know any more about the site? It's quite difficult to answer without
knowing more about what they're looking to achieve.
I'm a massive fan of Magento Enterprise because it's a very extendable
platform, that, as long as you have the right partner - can be scaled as
much as you need it to. I also like the way that you're not paying through
the roof immediately and you can pay to add in functionality as you need
it. Lots of big retailers are moving onto the Magento platform at the
moment as well.
Demandware is very enterprise-level, so it's definitely scalable - but it's
also very expensive.
They both have their advantages - DW has a number of features built-in, but
Mage Enterprise has a much bigger developer following and has a lot more
enterprise-suitable modules too.
Happy to go into more detail on this if you need me too.
Paul
Hi,
I would recommend using demandware as out of the box you get a scalable solution. However the custom changes you make may broke the scalability, but there are built in tools, so you are able to make assessment on the performance and work towards to improve it. DW are responsible for the scalability of the infrastructure and you do not have to worry about that.
The good points are that site internationalization are offered in several ways, and the most important thing is what the business needs and what are the requirements, after that is easy development job. As well there a re a lot of ready cartridges, which can be easily implement for different 3rd parties.