We compared Microsoft Dynamics CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"The feature I like best in Microsoft Dynamics CRM is being able to market to segments instead of choosing individual people to market to."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"It is good for sales and service maintenance. It has various integration tools."
"The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."
"My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution."
"Dynamics is easy to use. There are several fields I can filter."
"Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline."
"Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM."
"The initial setup is pretty fast."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"The platform has a valuable lead qualification feature."
"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."
"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"The whole forecasting and pipeline management is very good."
"I like Zoho CRM's automatic lead assignment and automated workflows."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"The solution could improve by having better integration documentation."
"Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard."
"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."
"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."
"The mobile side of the product doesn't look that great right now."
"The performance could be improved."
"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."
"We'd like the solution to be less expensive."
"The MCR capabilities have some limitations."
"Zoho could be more user friendly by improving the UI of the interface."
"I would like to see better integration with Zoho Creator."
"The product's scalability and stability need improvement."
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"Adding a new contract to the solution is quite complicated."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Microsoft Dynamics CRM is rated 7.6, while Zoho CRM is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and Pega CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, LeadSquared and Odoo. See our Microsoft Dynamics CRM vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
