We compared Microsoft Dynamics CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."
"It's a good solution for enterprise-level companies."
"The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers."
"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."
"Microsoft Dynamics CRM has plenty of valuable features."
"The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field."
"It integrates well with other Microsoft products."
"The most valuable feature of Microsoft Dynamics CRM is its ease of use."
"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."
"The user interface, especially the dashboard, offers good navigation."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"Zoho CRM's best feature is its reporting."
"The camera feature is valuable because it provides a look and feel."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"I like Zoho CRM's automatic lead assignment and automated workflows."
"The product is customizable."
"The solution could have better dashboards and the Microsoft operating system could be more intuitive."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce. They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce."
"The manufacturing module could be improved. I would like to see customization in the next release."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""
"I would like to see more integrations and customization options in the next release."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."
"I'd like the solution to offer more integrations with other products."
"They should provide an option to customize modules."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Microsoft Dynamics CRM is rated 7.6, while Zoho CRM is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and Pega CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, LeadSquared and Odoo. See our Microsoft Dynamics CRM vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.