We compared Microsoft Dynamics CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"Microsoft Dynamics CRM is a stable solution."
"The feature I like best in Microsoft Dynamics CRM is being able to market to segments instead of choosing individual people to market to."
"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."
"It's a good solution for enterprise-level companies."
"Dynamics is easy to use. There are several fields I can filter."
"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."
"Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"I think the whole pipeline tracking is most useful for us."
"The solution is always stable."
"Zoho CRM integrates easily with customer service workflows."
"The most valuable feature of Zoho CRM is its ease of use."
"We use the solution for different projects. We use it to patch lead details from clients' sources."
"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."
"The platform has a valuable lead qualification feature."
"The initial setup is pretty fast."
"A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability."
"One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce. They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce."
"There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use."
"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."
"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."
"The integration should be more user-friendly."
"The support response time for this solution could be improved."
"This solution needs a more user-friendly interface."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"I have issues with the tool's scalability."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Microsoft Dynamics CRM is rated 7.6, while Zoho CRM is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and Pega CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, LeadSquared and Odoo. See our Microsoft Dynamics CRM vs. Zoho CRM report.
See our list of best CRM vendors and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.