We compared Microsoft Exchange Online and Google Workspace based on our user's reviews in several parameters.
Overall, Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud storage, and robust security measures, with positive feedback on customer service and pricing. On the other hand, Google Workspace is lauded for its competitive pricing, seamless integration with various applications, user-friendly interface, and efficient collaboration tools, with high marks for customer support and ROI. Microsoft Exchange Online users highlight the need for enhanced server reliability, integration with other tools, and user interface improvements, while Google Workspace users seek improved collaboration features, easier integration, better customer support, offline functionality, and advanced email management capabilities.
Features: Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud-based storage, and robust security measures. In contrast, Google Workspace is highly valued for its seamless integration with various applications, efficient collaboration tools, reliable cloud storage, user-friendly interface, and powerful email management system.
Pricing and ROI: The setup cost for Microsoft Exchange Online has been perceived as straightforward and hassle-free, while Google Workspace offers minimal setup cost and is quick and easy to get started. Both products offer flexible licensing options catering to various business needs., Microsoft Exchange Online: Users have experienced increased productivity, seamless collaboration, and improved communication. Integration capabilities offer an advantage in managing tasks, meetings, and emails, while reliability and security features instill confidence. Google Workspace: Users have reported highly positive ROI, with increased productivity and efficiency. Seamless collaboration, improved communication, and streamlined workflow contribute to higher productivity levels. Integration of various tools and applications within Google Workspace enables tangible benefits for work.
Room for Improvement: Microsoft Exchange Online could benefit from improvements in server reliability, integration with productivity tools, user experience, and streamlining. Google Workspace users desire enhanced collaboration features, easier integration, improved customer support, offline functionality, and advanced email management capabilities.
Deployment and customer support: The feedback for Microsoft Exchange Online indicates that users experienced varying durations for implementation, with one user requiring three months for deployment and an additional week for setup. Another user needed a week for both deployment and setup. On the other hand, the feedback for Google Workspace also showed different timeframes, with some users taking three months for deployment, while others completed it in just a week. Some users needed a week for deployment and another week for setup. It is crucial to consider the context of these terms to understand if they refer to different periods or the same period., Microsoft Exchange Online: Customers appreciate the prompt and helpful customer service. Support team is responsive and efficient in resolving issues. Users find the customer service reliable and satisfactory. Google Workspace: Users express satisfaction with the prompt and effective assistance. Dedicated support team offers clear guidance. Customer service representatives are helpful and friendly.
The summary above is based on 78 interviews we conducted recently with Microsoft Exchange Online and Google Workspace users. To access the review's full transcripts, download our report.
"The product is user-friendly and knows how to appeal to a user. Google Docs accepts some of our requirements. Its most valuable feature is performance. The product's integrations are good."
"The calendar is the most valuable feature."
"Google Workspace is an excellent tool for communicating with people, which allows users to collaborate and edit files simultaneously."
"Users can work anywhere with an internet connection."
"The product can scale easily."
"It's a secure solution that enables you to choose those you wish to share with."
"The initial setup is simple."
"The most valuable feature of Google Workspace is its ease of use and stability."
"The most valuable feature of Microsoft Exchange Online is its ease of use."
"Microsoft Exchange Online is very simple and easy to use."
"It helps us manage the email focus from our side."
"The solution generally works well. We can send and receive emails just fine."
"It is a scalable product. We are using it for 500 users."
"Microsoft has many consultants who can provide support."
"The solution is easy to access, and you can bring your own device to access from anywhere."
"It has helped us because we don't have to worry about servers crashing."
"The solution is not user-friendly and it doesn't integrate that well with Microsoft Office, which is one of the bigger business apps on the market, compared to Google Sheets and applications of that sort."
"There's a bit of a learning curve."
"I believe Google Drive has potential for improvement. Enhancements could be made in terms of synchronization and the functionality of the Google Sheets app, particularly in areas like formulas and pivot tables, to make it more comparable to Microsoft Excel. Google Chat needs to make improvements so that we can send Excel and PDFs from the mobile app itself. I would like to see Google Bard integrated with the product."
"Our users have faced an issue with increasing their email quotas over the last three months."
"There is some redundancy in the functionality between certain modules."
"The product could improve the number of participants allowed in a meeting and the strength of the meetings."
"I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross file links which can be found in Excel."
"Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined."
"Exchange Online's scalability could be improved."
"The product needs to embed AI for intelligent searches and analytics."
"Microsoft Exchange Online could improve the management usage, it should be more user-friendly."
"Documentation is lacking."
"The problem with Exchange is that the attributes aren't flexible enough. I'd like to see more interaction with Office 365 and tighter integration between on-prem Exchange and Exchange Online. There's still a disconnect between mailboxes and the cloud."
"The pricing could be cheaper."
"We use different software for email spoofing filters and similar functions because Exchange is quite limited in this area."
"We'd like to see more integration with other platforms."
Google Workspace is ranked 1st in Email Applications with 92 reviews while Microsoft Exchange Online is ranked 2nd in Email Applications with 84 reviews. Google Workspace is rated 8.2, while Microsoft Exchange Online is rated 8.6. The top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". On the other hand, the top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". Google Workspace is most compared with Amazon WorkMail, Google Cloud Storage, IceWarp, ProtonMail and Amazon WorkDocs, whereas Microsoft Exchange Online is most compared with Amazon WorkMail, Zimbra Collaboration, Zoho Mail, ProtonMail and IceWarp. See our Google Workspace vs. Microsoft Exchange Online report.
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