We compared Microsoft Exchange Online and Google Workspace based on our user's reviews in several parameters.
Overall, Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud storage, and robust security measures, with positive feedback on customer service and pricing. On the other hand, Google Workspace is lauded for its competitive pricing, seamless integration with various applications, user-friendly interface, and efficient collaboration tools, with high marks for customer support and ROI. Microsoft Exchange Online users highlight the need for enhanced server reliability, integration with other tools, and user interface improvements, while Google Workspace users seek improved collaboration features, easier integration, better customer support, offline functionality, and advanced email management capabilities.
Features: Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud-based storage, and robust security measures. In contrast, Google Workspace is highly valued for its seamless integration with various applications, efficient collaboration tools, reliable cloud storage, user-friendly interface, and powerful email management system.
Pricing and ROI: The setup cost for Microsoft Exchange Online has been perceived as straightforward and hassle-free, while Google Workspace offers minimal setup cost and is quick and easy to get started. Both products offer flexible licensing options catering to various business needs., Microsoft Exchange Online: Users have experienced increased productivity, seamless collaboration, and improved communication. Integration capabilities offer an advantage in managing tasks, meetings, and emails, while reliability and security features instill confidence. Google Workspace: Users have reported highly positive ROI, with increased productivity and efficiency. Seamless collaboration, improved communication, and streamlined workflow contribute to higher productivity levels. Integration of various tools and applications within Google Workspace enables tangible benefits for work.
Room for Improvement: Microsoft Exchange Online could benefit from improvements in server reliability, integration with productivity tools, user experience, and streamlining. Google Workspace users desire enhanced collaboration features, easier integration, improved customer support, offline functionality, and advanced email management capabilities.
Deployment and customer support: The feedback for Microsoft Exchange Online indicates that users experienced varying durations for implementation, with one user requiring three months for deployment and an additional week for setup. Another user needed a week for both deployment and setup. On the other hand, the feedback for Google Workspace also showed different timeframes, with some users taking three months for deployment, while others completed it in just a week. Some users needed a week for deployment and another week for setup. It is crucial to consider the context of these terms to understand if they refer to different periods or the same period., Microsoft Exchange Online: Customers appreciate the prompt and helpful customer service. Support team is responsive and efficient in resolving issues. Users find the customer service reliable and satisfactory. Google Workspace: Users express satisfaction with the prompt and effective assistance. Dedicated support team offers clear guidance. Customer service representatives are helpful and friendly.
The summary above is based on 78 interviews we conducted recently with Microsoft Exchange Online and Google Workspace users. To access the review's full transcripts, download our report.
"Reduces IT spend, freeing up cash for other areas: sales, marketing, recruitment, etc."
"I think it is a great subscription for me. I think it is important, especially when making an internal email subscription. For example, I can easily create my colleague's email address, and we can use it. I benefited from G Suite. I am using the G Suite Drive, which provides 30GB of storage, and it is helping for me. I think it's better for me."
"It is quite a useful tool. It allows many people to work on a document. You can actually provide review comments and tag anybody to make the comment changes. You can also attach a document in Google Chat."
"I have found the solution to be pretty stable."
"Google Apps for Business and Skype for Business are the perfect solutions for every business thriving online. It is very easy and inexpensive to get work done with these applications online."
"The initial setup is easy because it's all pre-configured."
"All the Microsoft Office features are available in Google Workspace."
"Extremely reliable, providing great collaboration features."
"The solution is scalable."
"I like that Exchange Online is easy to use and that I do not need to maintain the previous Exchange Server. I also do not need to worry about the security of the Exchange Server. If there are any issues, then it will be the service provider's problem and not mine."
"The initial setup was straightforward."
"The best part of this solution is the security it offers."
"The product’s most valuable feature is the online archive."
"I have not had issues with stability of the product."
"Microsoft Exchange Online is a stable product."
"Microsoft has many consultants who can provide support."
"I'm not sure if Google Drive has a customizing feature, however, if it did, then it would be better."
"I am not a big fan of how Gmail organizes the mail. I find it complicated to see which mail from which users send at which date. Especially if there is a lot."
"There seems to be a bit of vulnerability on some operating systems, specifically on the iPhone. There isn't as much control as if a person is using an Android. That's a bit of a concern."
"The user interface, especially on Google Drive, could be better."
"Despite being an excellent platform, I would very much like Google Docs to be more compatible with Microsoft Word."
"Google Workspace does a pretty good job, so it doesn't have that much room for improvement, but what would make it even better is if its apps, for example, Gmail, could integrate with more apps, such as Evernote and specific cloud-based platforms."
"With Microsoft, you can use it on the web version, and you can use Microsoft Outlook. Google has the web version."
"I believe Google Drive has potential for improvement. Enhancements could be made in terms of synchronization and the functionality of the Google Sheets app, particularly in areas like formulas and pivot tables, to make it more comparable to Microsoft Excel. Google Chat needs to make improvements so that we can send Excel and PDFs from the mobile app itself. I would like to see Google Bard integrated with the product."
"I think there should be an incorporation of DLP on the business premium version of Exchange, as well."
"I would like to make the solution more user-friendly."
"We'd like to have the ability to recall emails on the web. I'm not sure if that is available yet."
"For example, recently there were some spam incidents that Microsoft does not currently mitigate because they have another paid solution to do so. It would be nice to integrate the security and the anti-spam (i.e. the fake links, etc.) along with the Exchange Online default."
"The support could improve their response time and sometimes the phone lines are not clear because of static or noise. However, the agents are knowledgeable and very helpful."
"There is room for improvement in terms of security, as it could be better."
"Functionality wise, I can't really say it's improved from Exchange Online, I think it's not so much change on-premise. It's about the same. Other than that, it's the extra features that make a difference, really"
"Technical support can be improved by shortening the response time and increasing their knowledge."
Google Workspace is ranked 1st in Email Applications with 92 reviews while Microsoft Exchange Online is ranked 2nd in Email Applications with 85 reviews. Google Workspace is rated 8.2, while Microsoft Exchange Online is rated 8.6. The top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". On the other hand, the top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". Google Workspace is most compared with Amazon WorkMail, IceWarp, Google Cloud Storage, ProtonMail and Amazon WorkDocs, whereas Microsoft Exchange Online is most compared with Amazon WorkMail, ProtonMail, Zoho Mail, Zimbra Collaboration and IceWarp. See our Google Workspace vs. Microsoft Exchange Online report.
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