We compared Microsoft Exchange Online and Google Workspace based on our user's reviews in several parameters.
Overall, Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud storage, and robust security measures, with positive feedback on customer service and pricing. On the other hand, Google Workspace is lauded for its competitive pricing, seamless integration with various applications, user-friendly interface, and efficient collaboration tools, with high marks for customer support and ROI. Microsoft Exchange Online users highlight the need for enhanced server reliability, integration with other tools, and user interface improvements, while Google Workspace users seek improved collaboration features, easier integration, better customer support, offline functionality, and advanced email management capabilities.
Features: Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud-based storage, and robust security measures. In contrast, Google Workspace is highly valued for its seamless integration with various applications, efficient collaboration tools, reliable cloud storage, user-friendly interface, and powerful email management system.
Pricing and ROI: The setup cost for Microsoft Exchange Online has been perceived as straightforward and hassle-free, while Google Workspace offers minimal setup cost and is quick and easy to get started. Both products offer flexible licensing options catering to various business needs., Microsoft Exchange Online: Users have experienced increased productivity, seamless collaboration, and improved communication. Integration capabilities offer an advantage in managing tasks, meetings, and emails, while reliability and security features instill confidence. Google Workspace: Users have reported highly positive ROI, with increased productivity and efficiency. Seamless collaboration, improved communication, and streamlined workflow contribute to higher productivity levels. Integration of various tools and applications within Google Workspace enables tangible benefits for work.
Room for Improvement: Microsoft Exchange Online could benefit from improvements in server reliability, integration with productivity tools, user experience, and streamlining. Google Workspace users desire enhanced collaboration features, easier integration, improved customer support, offline functionality, and advanced email management capabilities.
Deployment and customer support: The feedback for Microsoft Exchange Online indicates that users experienced varying durations for implementation, with one user requiring three months for deployment and an additional week for setup. Another user needed a week for both deployment and setup. On the other hand, the feedback for Google Workspace also showed different timeframes, with some users taking three months for deployment, while others completed it in just a week. Some users needed a week for deployment and another week for setup. It is crucial to consider the context of these terms to understand if they refer to different periods or the same period., Microsoft Exchange Online: Customers appreciate the prompt and helpful customer service. Support team is responsive and efficient in resolving issues. Users find the customer service reliable and satisfactory. Google Workspace: Users express satisfaction with the prompt and effective assistance. Dedicated support team offers clear guidance. Customer service representatives are helpful and friendly.
The summary above is based on 78 interviews we conducted recently with Microsoft Exchange Online and Google Workspace users. To access the review's full transcripts, download our report.
"I think it is a great subscription for me. I think it is important, especially when making an internal email subscription. For example, I can easily create my colleague's email address, and we can use it. I benefited from G Suite. I am using the G Suite Drive, which provides 30GB of storage, and it is helping for me. I think it's better for me."
"G Suite Enterprise is scalable."
"Reduces IT spend, freeing up cash for other areas: sales, marketing, recruitment, etc."
"The solution is very stable."
"G Suite is a powerful suite of tools for messaging and collaboration that has met the fundamental needs of my company, both increasing productivity and reducing costs."
"From a security point of view, Google will alert you if anything strange is happening. They will flag it for you so you are aware."
"I like the capabilities for collaboration on any platform. For example, I might be on an iPad whereas the person next to me is on a laptop and the person next to them is on their phone. We can all collaborate together and update documentation in real-time."
"Users can work anywhere with an internet connection."
"The solution offers complete scalability and flexibility."
"The reliability factor is high."
"The most valuable feature of the solution is its integration with Microsoft Outlook and Microsoft Teams for shared calendars."
"Exchange Online's most valuable features are two-step verification and security."
"The product enables us to have remote meetings."
"A valuable feature of the solution is its global usability."
"A good investment."
"The most valuable feature as it encompasses all aspects of collaboration, communication, reporting, and storage."
"I don't recommend Google Workspace to others. It's expensive. Also, Google doesn't have enough oversight on their partners, so you will face some difficulties dealing with them instead of directly with Google."
"The user interface, especially on Google Drive, could be better."
"Integrating Copilot with Google Workspace is slightly difficult."
"There seems to be a bit of vulnerability on some operating systems, specifically on the iPhone. There isn't as much control as if a person is using an Android. That's a bit of a concern."
"The product could improve the number of participants allowed in a meeting and the strength of the meetings."
"If your storage requirements in day-to-day work are large, then it will incur an additional cost since free storage is limited."
"The tool should improve its on-prem capabilities to include people who are working offline. The pricing is also a challenge for both the Indian and overseas markets. The tool has a cap of 300 licenses. The product's price has also increased by 10 percent. Businesses are struggling to justify the ROI. Users cannot block emails unless they have a strong firewall."
"Google Meet is a very good product, but it's not up to the mark if you compare it against other products like Zoom or Microsoft Teams."
"Exchange Online's scalability could be improved."
"We'd like to have the ability to recall emails on the web. I'm not sure if that is available yet."
"I would like to make the solution more user-friendly."
"This product is too complex to use."
"The solution's performance can be improved when you are trying to access it remotely."
"Microsoft Exchange Online could improve the overall protection of the solution."
"In terms of machine controls, it was very confusing, and some of the administrative parts will be done from the control, but in online writing mostly we can handle everything."
"Microsoft needs to lower the price of the extra production add-ins for Exchange Online."
Google Workspace is ranked 1st in Email Applications with 92 reviews while Microsoft Exchange Online is ranked 2nd in Email Applications with 85 reviews. Google Workspace is rated 8.2, while Microsoft Exchange Online is rated 8.6. The top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". On the other hand, the top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". Google Workspace is most compared with Amazon WorkMail, IceWarp, Google Cloud Storage, ProtonMail and Amazon WorkDocs, whereas Microsoft Exchange Online is most compared with Amazon WorkMail, ProtonMail, Zoho Mail, Zimbra Collaboration and IceWarp. See our Google Workspace vs. Microsoft Exchange Online report.
See our list of best Email Applications vendors.
We monitor all Email Applications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
