Google Workspace vs Microsoft Exchange Online comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Executive Summary
Updated on Mar 6, 2024

We compared Microsoft Exchange Online and Google Workspace based on our user's reviews in several parameters.

Overall, Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud storage, and robust security measures, with positive feedback on customer service and pricing. On the other hand, Google Workspace is lauded for its competitive pricing, seamless integration with various applications, user-friendly interface, and efficient collaboration tools, with high marks for customer support and ROI. Microsoft Exchange Online users highlight the need for enhanced server reliability, integration with other tools, and user interface improvements, while Google Workspace users seek improved collaboration features, easier integration, better customer support, offline functionality, and advanced email management capabilities.

Features: Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud-based storage, and robust security measures. In contrast, Google Workspace is highly valued for its seamless integration with various applications, efficient collaboration tools, reliable cloud storage, user-friendly interface, and powerful email management system.

Pricing and ROI: The setup cost for Microsoft Exchange Online has been perceived as straightforward and hassle-free, while Google Workspace offers minimal setup cost and is quick and easy to get started. Both products offer flexible licensing options catering to various business needs., Microsoft Exchange Online: Users have experienced increased productivity, seamless collaboration, and improved communication. Integration capabilities offer an advantage in managing tasks, meetings, and emails, while reliability and security features instill confidence. Google Workspace: Users have reported highly positive ROI, with increased productivity and efficiency. Seamless collaboration, improved communication, and streamlined workflow contribute to higher productivity levels. Integration of various tools and applications within Google Workspace enables tangible benefits for work.

Room for Improvement: Microsoft Exchange Online could benefit from improvements in server reliability, integration with productivity tools, user experience, and streamlining. Google Workspace users desire enhanced collaboration features, easier integration, improved customer support, offline functionality, and advanced email management capabilities.

Deployment and customer support: The feedback for Microsoft Exchange Online indicates that users experienced varying durations for implementation, with one user requiring three months for deployment and an additional week for setup. Another user needed a week for both deployment and setup. On the other hand, the feedback for Google Workspace also showed different timeframes, with some users taking three months for deployment, while others completed it in just a week. Some users needed a week for deployment and another week for setup. It is crucial to consider the context of these terms to understand if they refer to different periods or the same period., Microsoft Exchange Online: Customers appreciate the prompt and helpful customer service. Support team is responsive and efficient in resolving issues. Users find the customer service reliable and satisfactory. Google Workspace: Users express satisfaction with the prompt and effective assistance. Dedicated support team offers clear guidance. Customer service representatives are helpful and friendly.

The summary above is based on 78 interviews we conducted recently with Microsoft Exchange Online and Google Workspace users. To access the review's full transcripts, download our report.

To learn more, read our detailed Google Workspace vs. Microsoft Exchange Online Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"If I'm addressing certain emails from banks — automatic emails, like OTP, etc. — I can create rules and forward that OTP to the specific email IDs. You can create rules and deliver mail to different groups using the forwarding feature. It's handy.""The corporate email feature on Google's Gmail is fantastic.""Being able to back up our data on Google Drive is a critical and valuable feature for our customers. It is just in sync. Imagine you change a file on the desktop, and it gets updated directly to your Google Drive. Our laptop is completely in sync with Google Drive. Google Meet, Google Sheets, and Google Docs are also amazing products. They're very versatile and easy to use as compared to Office 365. I am using Google Sheets and Google Docs, which first save the work on my memory or ROM, and then on my RAM. It gives me better productivity through Google Sheets and Google Docs.""G Suite and all of Google were the first to have a built-in multifactor authentication without needing to purchase another product.""The initial setup is easy because it's all pre-configured.""The Hangouts feature is the most valuable aspect of the solution for us.""Google seems to be a more stable environment than our current on-premise Microsoft solution that we're replacing.""The email is excellent."

More Google Workspace Pros →

"The data prevention and protection feature is good.""The best thing about Microsoft Exchange Online is that it's integrated with the Outlook application.""The solution is stable.""The most valuable feature of Microsoft Exchange Online is its performance.""I have not had issues with stability of the product.""Exchange Online's performance and stability are very good.""The solution is easy to use and the cloud version has taken a lot of challenges away from the user.""The most valuable feature of the solution is its integration with Microsoft Outlook and Microsoft Teams for shared calendars."

More Microsoft Exchange Online Pros →

Cons
"There is some redundancy in the functionality between certain modules.""I'm not sure if Google Drive has a customizing feature, however, if it did, then it would be better.""If you use a name with a special character like a slash in the folder, it will crash the migration, with no warning. There is no pre-warning or anything to tell you that if you use characters in a file name that it will crash the migration.""Google Workspace needs to be more flexible, like Microsoft Excel.""I would rate the stability a five out of ten.""There are times the plugins or extensions in the solution do not work properly and I need to disable and enable the solution.""The performance speed could be improved when the internet connection is slow.""There could be more options in Google G Suite. They can include HD calling for Google Meet. The layout portion in the calendar for Google G Suite can be better designed. When we get into the calendar and start scheduling meetings, we do have few hiccups here and there. The layout can be a little easier. People from different backgrounds are finding it a little bit tough to understand. It should be more intuitive. At the moment, it has a completely white background. To do power saving, it would be good if they can release a darker background. There are a few issues with the formatting of Google Docs when they get converted to Microsoft docs. It would be amazing if they can resolve it in the next release."

More Google Workspace Cons →

"Microsoft Exchange Online could improve the management usage, it should be more user-friendly.""The demo version we were provided had issues with emails bouncing or being delayed.""The configuration of the solution's on-premise version is a little bit difficult, and its troubleshooting is more difficult than the installation itself.""It will be much better if the tool is integrated with OpenAI.""I don't really like the response time of the web GUI for administration.""The solution’s pricing could be better.""In the next release, I would like to see more features added to the security of the solution.""I don't like it in general. It sort of has that Microsoft flavor to it, which is just the style they use and the way they color things and lay them out."

More Microsoft Exchange Online Cons →

Pricing and Cost Advice
  • "G Suite and Microsoft Office 365 offer products with similar functionality at several different price points. Zoho offer a more extensive range of products and attempts to provide all the applications required to run most small and medium-sized businesses."
  • "Careful consideration should be given to the different licensing options and provisions should be made for additional applications that may be required for your particular business."
  • "Traffic management tools may be required for larger setups and should be included in any pricing calculations."
  • "There are several areas where a G Suite implementation can reduce costs: lower license fees than some competing products, reduced hardware, and IT support costs."
  • "There are benefits that can provide a competitive advantage, e.g., improved productivity (with appropriate training), increased collaboration (with correct use of tools), flexible working - work from home or remote locations, easy to scale - fast onboarding of new employees, and ability to add and remove licenses, as required."
  • "We receive value for the price that we pay."
  • "The pricing is a bit on the higher side than normal. For a basic Google account it costs $100, but Enterprise is %150."
  • "The price per client within the business is too high."
  • More Google Workspace Pricing and Cost Advice →

  • "I have no opinion."
  • "Initially, we had issues with the licensing agreement, but we worked it out with Microsoft."
  • "It is a reasonable solution."
  • "In my opinion, the online license is the best one we have. It is a bundle that we have from Microsoft. It is a bit high in price."
  • "I think it's just awesome. There's no argument about how much value you get on the per user, for user expenditure. It's really great, I don't have any issues with it. I think it's excellent."
  • "The price is a bit high. It is especially expensive in the Indian market."
  • "We have a license per user scenario."
  • "The pricing is a bit more expensive than other solutions."
  • More Microsoft Exchange Online Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Email Applications solutions are best for your needs.
    765,386 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.
    Top Answer:The cost is distributed among the hospitals. We pay annually. We receive corporate discounts. The pricing is reasonable.
    Top Answer:The solution could improve in a variety of ways, including: 1. If you don't have internet access then only you can access the end-to-end functionalities of the tool otherwise only limited… more »
    Top Answer:The most valuable feature of the solution is its integration with Microsoft Outlook and Microsoft Teams for shared calendars.
    Top Answer:We are Microsoft partners. We bought some licenses, and some are within our package or partnership with Microsoft.
    Top Answer:The solution’s technical support could be improved.
    Ranking
    1st
    out of 24 in Email Applications
    Views
    6,577
    Comparisons
    5,818
    Reviews
    25
    Average Words per Review
    406
    Rating
    8.0
    2nd
    out of 24 in Email Applications
    Views
    5,554
    Comparisons
    3,984
    Reviews
    49
    Average Words per Review
    362
    Rating
    8.7
    Comparisons
    Also Known As
    G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault
    Exchange Online, Exchange Online Plan 1, Exchange Online Plan 2, MS Exchange Online
    Learn More
    Overview

    Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

    As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

    Exchange Online helps protect your information with advanced capabilities. Anti-malware and anti-spam filtering protect mailboxes. Data loss prevention capabilities prevent users from mistakenly sending sensitive information to unauthorized people. Globally redundant servers, premier disaster recovery capabilities, and a team of security experts monitoring Exchange Online around the clock safeguard your data.
    Sample Customers
    There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.
    Bank Alfalah Ltd., Paderborn-Lippstadt Airport, Blue Star Infotech, Scitec Nutrition, Resolution Films, British Airways, Empire Cinemas, InnoGames
    Top Industries
    REVIEWERS
    Computer Software Company30%
    Manufacturing Company13%
    University8%
    Marketing Services Firm5%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm7%
    Government7%
    Comms Service Provider6%
    REVIEWERS
    Manufacturing Company14%
    Computer Software Company12%
    Government10%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Comms Service Provider9%
    Government9%
    Financial Services Firm7%
    Company Size
    REVIEWERS
    Small Business62%
    Midsize Enterprise13%
    Large Enterprise25%
    VISITORS READING REVIEWS
    Small Business32%
    Midsize Enterprise17%
    Large Enterprise52%
    REVIEWERS
    Small Business40%
    Midsize Enterprise15%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise20%
    Large Enterprise49%
    Buyer's Guide
    Google Workspace vs. Microsoft Exchange Online
    March 2024
    Find out what your peers are saying about Google Workspace vs. Microsoft Exchange Online and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Google Workspace is ranked 1st in Email Applications with 92 reviews while Microsoft Exchange Online is ranked 2nd in Email Applications with 84 reviews. Google Workspace is rated 8.2, while Microsoft Exchange Online is rated 8.6. The top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". On the other hand, the top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". Google Workspace is most compared with Amazon WorkMail, Google Cloud Storage, IceWarp, ProtonMail and Amazon WorkDocs, whereas Microsoft Exchange Online is most compared with Amazon WorkMail, Zimbra Collaboration, Zoho Mail, ProtonMail and IceWarp. See our Google Workspace vs. Microsoft Exchange Online report.

    See our list of best Email Applications vendors.

    We monitor all Email Applications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.