We compared Microsoft Exchange Online and Google Workspace based on our user's reviews in several parameters.
Overall, Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud storage, and robust security measures, with positive feedback on customer service and pricing. On the other hand, Google Workspace is lauded for its competitive pricing, seamless integration with various applications, user-friendly interface, and efficient collaboration tools, with high marks for customer support and ROI. Microsoft Exchange Online users highlight the need for enhanced server reliability, integration with other tools, and user interface improvements, while Google Workspace users seek improved collaboration features, easier integration, better customer support, offline functionality, and advanced email management capabilities.
Features: Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud-based storage, and robust security measures. In contrast, Google Workspace is highly valued for its seamless integration with various applications, efficient collaboration tools, reliable cloud storage, user-friendly interface, and powerful email management system.
Pricing and ROI: The setup cost for Microsoft Exchange Online has been perceived as straightforward and hassle-free, while Google Workspace offers minimal setup cost and is quick and easy to get started. Both products offer flexible licensing options catering to various business needs., Microsoft Exchange Online: Users have experienced increased productivity, seamless collaboration, and improved communication. Integration capabilities offer an advantage in managing tasks, meetings, and emails, while reliability and security features instill confidence. Google Workspace: Users have reported highly positive ROI, with increased productivity and efficiency. Seamless collaboration, improved communication, and streamlined workflow contribute to higher productivity levels. Integration of various tools and applications within Google Workspace enables tangible benefits for work.
Room for Improvement: Microsoft Exchange Online could benefit from improvements in server reliability, integration with productivity tools, user experience, and streamlining. Google Workspace users desire enhanced collaboration features, easier integration, improved customer support, offline functionality, and advanced email management capabilities.
Deployment and customer support: The feedback for Microsoft Exchange Online indicates that users experienced varying durations for implementation, with one user requiring three months for deployment and an additional week for setup. Another user needed a week for both deployment and setup. On the other hand, the feedback for Google Workspace also showed different timeframes, with some users taking three months for deployment, while others completed it in just a week. Some users needed a week for deployment and another week for setup. It is crucial to consider the context of these terms to understand if they refer to different periods or the same period., Microsoft Exchange Online: Customers appreciate the prompt and helpful customer service. Support team is responsive and efficient in resolving issues. Users find the customer service reliable and satisfactory. Google Workspace: Users express satisfaction with the prompt and effective assistance. Dedicated support team offers clear guidance. Customer service representatives are helpful and friendly.
The summary above is based on 78 interviews we conducted recently with Microsoft Exchange Online and Google Workspace users. To access the review's full transcripts, download our report.
"It's a secure solution that enables you to choose those you wish to share with."
"Convenient to share and collaborate documents."
"The email is excellent."
"It's certainly easier to meet. We have offices around the world and the ability to have a company meeting on Google Meet platform makes it a whole lot easier to actually have everybody virtually in one room at the same time."
"In terms of email, I could probably do the same things with other programs, however, I find 90% of my usage is Gmail."
"The solution offers a workflow where we can collaborate and share documents. Its most valuable features are Gmail and Google Drive. Google Drive is great for file collaboration. It improves productivity. The product is on the cloud; we don't have to connect to the office through a VPN."
"There are several online forums and a lot of support materials online."
"The most valuable features are the speed at which G Suite Enterprise works."
"The most valuable features of Microsoft Exchange Online are the frequent updates. They upgrade and optimize the features to make them better and better. They have a very strong ecosystem and they integrate together."
"The solution is easy to use and the cloud version has taken a lot of challenges away from the user."
"One of the important features is the collaboration tool used in Office 365. The security and DLP mechanisms are also quite good."
"The features of Microsoft Exchange Online are very intuitive and well-built, keeping the user experience in mind. The usability and the accessibility are the best aspects of this solution."
"Tech support has been great, when necessary."
"We have found the solution to be stable."
"I enjoy not having to maintain the local infrastructure, local servers, local whatever. You use the software and don't have to worry about the details."
"Microsoft Exchange Online's resiliency is its most valuable feature."
"The problem with the presentation is that if you upload a Microsoft PowerPoint presentation and you convert it to Google presentation, the slides or pictures, their images are not editable. You can't edit the slides that you brought in. They're just images."
"Google Meet can have a bit more functionality. It should show the views of more people. Right now, it shows just eight at a maximum, or six. When there are more people on the call, more than eight, everyone is not showing."
"Google needs to improve its support."
"Less customizations than there used to be."
"I am not a big fan of how Gmail organizes the mail. I find it complicated to see which mail from which users send at which date. Especially if there is a lot."
"Google Workspace doesn't have some of the Excel and PowerPoint presentation functions you get with Microsoft Office."
"Some people complain that Google Mail is inflexible. It was advanced 10 years ago, but other solutions are cleaner and clearer."
"In the next release, I would like to see more encryption of documents, mail, and things like that. There should be a better way to encrypt mail and documents that are pushed through this system. That would be some improvement or additional features that could be good to have."
"In the past, we had issues with DB in mailboxes."
"There is room for improvement in terms of optimization."
"Cloud security is always a concern and the solution can always increase their security."
"The configuration of the solution's on-premise version is a little bit difficult, and its troubleshooting is more difficult than the installation itself."
"I couldn't delete an email account because it was identified as my primary account by the application."
"The support could improve their response time and sometimes the phone lines are not clear because of static or noise. However, the agents are knowledgeable and very helpful."
"It will be much better if the tool is integrated with OpenAI."
"For non-technical people, some configurations might be a little bit difficult. We can use it on our laptops or our portable devices like mobiles and others gadgets, but we have had repeated problems with syncing. That is, when using different gadgets and devices, there are issues with syncing. The configuration could definitely be improved."
Google Workspace is ranked 1st in Email Applications with 92 reviews while Microsoft Exchange Online is ranked 2nd in Email Applications with 85 reviews. Google Workspace is rated 8.2, while Microsoft Exchange Online is rated 8.6. The top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". On the other hand, the top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". Google Workspace is most compared with Amazon WorkMail, IceWarp, Google Cloud Storage, ProtonMail and Amazon WorkDocs, whereas Microsoft Exchange Online is most compared with Amazon WorkMail, ProtonMail, Zoho Mail, Zimbra Collaboration and IceWarp. See our Google Workspace vs. Microsoft Exchange Online report.
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