We compared Microsoft Exchange Online and Google Workspace based on our user's reviews in several parameters.
Overall, Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud storage, and robust security measures, with positive feedback on customer service and pricing. On the other hand, Google Workspace is lauded for its competitive pricing, seamless integration with various applications, user-friendly interface, and efficient collaboration tools, with high marks for customer support and ROI. Microsoft Exchange Online users highlight the need for enhanced server reliability, integration with other tools, and user interface improvements, while Google Workspace users seek improved collaboration features, easier integration, better customer support, offline functionality, and advanced email management capabilities.
Features: Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud-based storage, and robust security measures. In contrast, Google Workspace is highly valued for its seamless integration with various applications, efficient collaboration tools, reliable cloud storage, user-friendly interface, and powerful email management system.
Pricing and ROI: The setup cost for Microsoft Exchange Online has been perceived as straightforward and hassle-free, while Google Workspace offers minimal setup cost and is quick and easy to get started. Both products offer flexible licensing options catering to various business needs., Microsoft Exchange Online: Users have experienced increased productivity, seamless collaboration, and improved communication. Integration capabilities offer an advantage in managing tasks, meetings, and emails, while reliability and security features instill confidence. Google Workspace: Users have reported highly positive ROI, with increased productivity and efficiency. Seamless collaboration, improved communication, and streamlined workflow contribute to higher productivity levels. Integration of various tools and applications within Google Workspace enables tangible benefits for work.
Room for Improvement: Microsoft Exchange Online could benefit from improvements in server reliability, integration with productivity tools, user experience, and streamlining. Google Workspace users desire enhanced collaboration features, easier integration, improved customer support, offline functionality, and advanced email management capabilities.
Deployment and customer support: The feedback for Microsoft Exchange Online indicates that users experienced varying durations for implementation, with one user requiring three months for deployment and an additional week for setup. Another user needed a week for both deployment and setup. On the other hand, the feedback for Google Workspace also showed different timeframes, with some users taking three months for deployment, while others completed it in just a week. Some users needed a week for deployment and another week for setup. It is crucial to consider the context of these terms to understand if they refer to different periods or the same period., Microsoft Exchange Online: Customers appreciate the prompt and helpful customer service. Support team is responsive and efficient in resolving issues. Users find the customer service reliable and satisfactory. Google Workspace: Users express satisfaction with the prompt and effective assistance. Dedicated support team offers clear guidance. Customer service representatives are helpful and friendly.
The summary above is based on 78 interviews we conducted recently with Microsoft Exchange Online and Google Workspace users. To access the review's full transcripts, download our report.
"Google Workspace is an excellent tool for communicating with people, which allows users to collaborate and edit files simultaneously."
"It's easy to control the admin settings, like updating the SDS, NIK, etc. I"
"The most valuable feature of Google Workspace is the sheets and documents."
"The solution is very intuitive."
"The initial setup is simple."
"I like the capabilities for collaboration on any platform. For example, I might be on an iPad whereas the person next to me is on a laptop and the person next to them is on their phone. We can all collaborate together and update documentation in real-time."
"personally prefer to use G Suite applications, such as Gmail, Slides, and Sheets, because they give you the freedom to share the document you're editing and co-work with other colleagues simultaneously."
"Google seems to be a more stable environment than our current on-premise Microsoft solution that we're replacing."
"All of the features are beneficial, but the scheduling feature is particularly useful."
"The product’s most valuable feature is the online archive."
"All of the Microsoft Exchange Online is very useful, such as the sections, the information protection, and the mail flows."
"The initial setup is straightforward and easy to configure."
"Exchange Online's best feature is its webmail platform."
"One of the important features is the collaboration tool used in Office 365. The security and DLP mechanisms are also quite good."
"Exchange Online plays a significant role in our business. It controls all our emails, so we'd be in a lot of trouble if we didn't have that. It's an essential product."
"The most valuable feature of the solution is its integration with Microsoft Outlook and Microsoft Teams for shared calendars."
"It takes a long time to import the data from G Suite into another platform."
"I found that there is no desktop application for this solution, and that's a major fault of this application."
"Our users have faced an issue with increasing their email quotas over the last three months."
"And I think Google Translate could add more features. For example, it could be integrated when typing in a document or a web browser like Grammarly."
"For Google Docs, if you upload a Word document up to Google Docs, it could mess up your formatting quite a bit."
"I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross file links which can be found in Excel."
"The performance speed could be improved when the internet connection is slow."
"When I compare with Office 365, G Suite has fewer features."
"This product is too complex to use."
"They should tighten their cloud security."
"The solution’s pricing could be better."
"In the past, we had issues with DB in mailboxes."
"The stability of the solution on Mac products has room for improvement."
"The integration could be better if it could integrate well with other products and software."
"For example, recently there were some spam incidents that Microsoft does not currently mitigate because they have another paid solution to do so. It would be nice to integrate the security and the anti-spam (i.e. the fake links, etc.) along with the Exchange Online default."
"The solution is expensive."
Google Workspace is ranked 1st in Email Applications with 92 reviews while Microsoft Exchange Online is ranked 2nd in Email Applications with 85 reviews. Google Workspace is rated 8.2, while Microsoft Exchange Online is rated 8.6. The top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". On the other hand, the top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". Google Workspace is most compared with Amazon WorkMail, IceWarp, Google Cloud Storage, ProtonMail and Amazon WorkDocs, whereas Microsoft Exchange Online is most compared with Amazon WorkMail, ProtonMail, Zoho Mail, Zimbra Collaboration and IceWarp. See our Google Workspace vs. Microsoft Exchange Online report.
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