We compared Microsoft Exchange Online and Google Workspace based on our user's reviews in several parameters.
Overall, Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud storage, and robust security measures, with positive feedback on customer service and pricing. On the other hand, Google Workspace is lauded for its competitive pricing, seamless integration with various applications, user-friendly interface, and efficient collaboration tools, with high marks for customer support and ROI. Microsoft Exchange Online users highlight the need for enhanced server reliability, integration with other tools, and user interface improvements, while Google Workspace users seek improved collaboration features, easier integration, better customer support, offline functionality, and advanced email management capabilities.
Features: Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud-based storage, and robust security measures. In contrast, Google Workspace is highly valued for its seamless integration with various applications, efficient collaboration tools, reliable cloud storage, user-friendly interface, and powerful email management system.
Pricing and ROI: The setup cost for Microsoft Exchange Online has been perceived as straightforward and hassle-free, while Google Workspace offers minimal setup cost and is quick and easy to get started. Both products offer flexible licensing options catering to various business needs., Microsoft Exchange Online: Users have experienced increased productivity, seamless collaboration, and improved communication. Integration capabilities offer an advantage in managing tasks, meetings, and emails, while reliability and security features instill confidence. Google Workspace: Users have reported highly positive ROI, with increased productivity and efficiency. Seamless collaboration, improved communication, and streamlined workflow contribute to higher productivity levels. Integration of various tools and applications within Google Workspace enables tangible benefits for work.
Room for Improvement: Microsoft Exchange Online could benefit from improvements in server reliability, integration with productivity tools, user experience, and streamlining. Google Workspace users desire enhanced collaboration features, easier integration, improved customer support, offline functionality, and advanced email management capabilities.
Deployment and customer support: The feedback for Microsoft Exchange Online indicates that users experienced varying durations for implementation, with one user requiring three months for deployment and an additional week for setup. Another user needed a week for both deployment and setup. On the other hand, the feedback for Google Workspace also showed different timeframes, with some users taking three months for deployment, while others completed it in just a week. Some users needed a week for deployment and another week for setup. It is crucial to consider the context of these terms to understand if they refer to different periods or the same period., Microsoft Exchange Online: Customers appreciate the prompt and helpful customer service. Support team is responsive and efficient in resolving issues. Users find the customer service reliable and satisfactory. Google Workspace: Users express satisfaction with the prompt and effective assistance. Dedicated support team offers clear guidance. Customer service representatives are helpful and friendly.
The summary above is based on 78 interviews we conducted recently with Microsoft Exchange Online and Google Workspace users. To access the review's full transcripts, download our report.
"It's more open than Microsoft and easy to use."
"Google Workspace is an excellent tool for communicating with people, which allows users to collaborate and edit files simultaneously."
"Google Mail lets you link a task to a specific email and add a reminder. That's helpful for reviewing your schedule. It's based on Slack, so you don't have these folders like in Microsoft mail. Using Slack instead of folders is a bit more intuitive. It's easier to find again a specific email than using Microsoft Suite. If you misplace things, it's much easier to find them because of Google's search capability."
"The solution offers a workflow where we can collaborate and share documents. Its most valuable features are Gmail and Google Drive. Google Drive is great for file collaboration. It improves productivity. The product is on the cloud; we don't have to connect to the office through a VPN."
"The solution helps us to collaborate."
"The initial setup is simple."
"It is a stable platform. It is very easy to use, and most importantly, it is very easy to administer. It also gets up and running quite easily."
"From a security point of view, Google will alert you if anything strange is happening. They will flag it for you so you are aware."
"It is a fantastic solution."
"One of the important features is the collaboration tool used in Office 365. The security and DLP mechanisms are also quite good."
"The solution is scalable."
"The most valuable features of Microsoft Exchange Online are the frequent updates. They upgrade and optimize the features to make them better and better. They have a very strong ecosystem and they integrate together."
"The benefits are widespread and effective communication. We use Microsoft Teams for meetings within and outside our organization. Additionally, Teams can be used for chat, allowing us to track communication and see user activity"
"Microsoft Exchange Online is an easy-to -use email solution."
"The initial setup is straightforward and is definitely easy."
"The most valuable feature of Microsoft Exchange Online is if you have people that are geographically distributed from each other is good. For example, if you have people in the United States, Europe, Africa, Asia, and Australia, having an online solution works best because then you can reach the scale of the data centers that are available by Microsoft. Additionally, if you're only going to have two to three people using the solution the cost is a lot less than having an onsite server and licensing. It is highly beneficial in these areas."
"The solution needs to be more user-friendly and improve its tools and features."
"We noticed that sometimes when we forward emails to somebody, it is being relocated as part of the communication somewhere else. The traceability and other features should be improved."
"To a degree, the project management service could be improved."
"Sometimes, I would like to be able to use the solution offline, and I can't do so. It would be ideal if there was some sort of offline mode available."
"Our users have faced an issue with increasing their email quotas over the last three months."
"The performance speed could be improved when the internet connection is slow."
"There is some redundancy in the functionality between certain modules."
"Google Mail's spam filter needs improvement. If I'm sending mail to another email user, sometimes it goes to the spam folder, and they won't know unless they check because they aren't seeing it in the primary inbox. They may miss important emails. At the same time, I'm receiving spam that shouldn't go to my inbox."
"I would like to see better security added to Microsoft Exchange Online in the area of phishing or spam emails."
"When we need to purchase additional licenses for additional users, the process is slow."
"In the next release, I would like to see more features added to the security of the solution."
"When you migrate from on-prem to cloud, if you choose to or are forced to do the hybrid, they need to devise a way to undo the hybrid."
"The integration could be better if it could integrate well with other products and software."
"Microsoft Exchange Online can improve message delivery. There are times we receive a message that the email failed to be delivered, and there is no reason given. We sometimes have emails that are flagged as spam that are not. We cannot do anything about it because it's not managed by us, it's managed by Microsoft."
"Technical support can be improved by shortening the response time and increasing their knowledge."
"The solution could be a bit cheaper."
Google Workspace is ranked 1st in Email Applications with 92 reviews while Microsoft Exchange Online is ranked 2nd in Email Applications with 85 reviews. Google Workspace is rated 8.2, while Microsoft Exchange Online is rated 8.6. The top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". On the other hand, the top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". Google Workspace is most compared with Amazon WorkMail, IceWarp, Google Cloud Storage, ProtonMail and Amazon WorkDocs, whereas Microsoft Exchange Online is most compared with Amazon WorkMail, ProtonMail, Zoho Mail, Zimbra Collaboration and IceWarp. See our Google Workspace vs. Microsoft Exchange Online report.
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