We performed a comparison between IBM MaaS360 and VMware Workspace ONE based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Mobility Management (EMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The initial setup is not complex."
"The ability to block and erase remote devices is valuable to us, especially when those devices are lost."
"The most valuable feature is the policy CSPs."
"The central administration con dashboard is very easy to use and provides very good oversight on all that needs to be monitored."
"The dashboards, the security, and the customization capabilities work very well for us."
"I like that we can implement conditional access."
"Conditional access helps me control uncontrolled access."
"Agile and easy to deploy MDM solution that covers the maximum number of policies. Stable, scalable, and with knowledgeable technical support."
"Mobile Device Management, Secure Productivity Suite, and document management are valuable features."
"The tool's most valuable features are application, distribution, and security. It helps to block user access."
"Remote enablement feature and access to internal resources on the VPN."
"Mobile Device Configuration with policy applying: This significantly reduces time of device configuration."
"The most valuable feature is the fact that we can find a lost device or shut the device down and wipe it is good for HIPAA."
"My customers value the ability to control all their devices from a central point in IBM MaaS360."
"The most valuable feature is that it's comprehensive - it covers mobile devices and laptops in one package."
"The graphic, friendly interface allowed us to start without almost any support from the manufacturer."
"From a remote management perspective, I like the management and the inventory."
"The remote management and location capabilities are good."
"We used to have a system before, Mac OS Open Directory server and this open directory became obsolete because Apple decided to stop the enterprise market, so there was no other alternative for us to use. We chose this to replace the open directory and we found that it has many more features than the previous solution. We totally rely on it right now to manage all the devices on campus."
"The most valuable feature of this solution is the tracking of the devices."
"The most valuable feature is the security policies."
"It's all about centralizing your data and making sure that your data is centralized and secure."
"The contained browser is a good feature."
"The solution's single plane of glass approach is beneficial. The endpoint management is very good and specific. One of their competitors is Intune, and you have leaks from other services within the Microsoft ecosystem."
"There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."
"It needs certificate provisioning for S/MIME purposes."
"The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there. Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients."
"There is still a gap between SCCM and Intune, especially in the reporting, inventory, and software deployment areas."
"There are a couple of issues with stability."
"The UI also needs improvements because it is complex for end-users. We have had feedback from a few users in our organization who found the UI is not feasible for tracking and analyzing all the processes and monitoring all the devices."
"There is room for improvement, particularly in terms of compatibility, extending beyond the well-known major brands."
"I would like to see the ability to deploy custom packages as a Windows 64-bit package, as opposed to the Windows 32-bit, which is the only one available now."
"When we have MaaS360 installed on smartphones, it consumes the battery of the device at a much faster pace. This is one of the areas of improvement that I would like to highlight. We have also observed that in the contact list, a lot of duplication is happening. A single contact is duplicated three or four times, which also consumes more memory resources. If they can work on improving it for these aspects, it will have a more positive impact not only on the way the application is being consumed by the user but also on user satisfaction. A lot of new features are being deployed or rolled out by companies that are competitors of IBM MaaS360. IBM will have to ensure that all those features are on board so that we have a complete suite of features in the platform, rather than deploying multiple diverse solutions to cater to the requirements of our customers."
"The UI has room for improvement."
"The product needs to improve tech support."
"Sometimes IBM MaaS360 seems buggy...The solution's technical support team is sometimes slow to respond and not competent enough."
"The look needs to be updated and it could be simpler to use."
"We had a problem with Microsoft computers. If you downloaded emails on a Microsoft Windows Surface PC, that would also require a license. The Outlook application didn't look great for us on a PC."
"An area for improvement would be handshaking with Microsoft in terms of trying to get a DLP on Microsoft OS."
"The reporting and alerting could be improved."
"The portal is not user-friendly."
"We're unhappy with the quality of support we get for it. We're unhappy with how upgrades occur, so we are migrating away from it. We have an on-premise AirWatch solution and for us to do upgrades we have to call AirWatch to be able to perform the upgrades. They're busy, and scheduling it is not timely enough for us."
"This product makes use of SAML across the board, which has seven known security flaws. It would be good if the company created a way to protect against SAML flaws. One way would be to integrate a firewall server or an endpoint out in the cloud with which you could establish trust. If you knew nothing about SAML and you did some Google searches about what SAML is, what are the flaws, and what are the known vulnerabilities, eventually, you'll find that there are seven flaws. There are two methods that you can use to solve those seven problems. They essentially involve putting a firewall or putting rules, such as access controls, so that anybody in the world can't just come in, authenticate, and either be a good guy or be someone trying to knock on my door and get into my house. If I could eliminate that, it would be awesome."
"I tried to use the tool on an encrypted disk, but it was inconvenient."
"From an identity perspective, there is a lot of room for improvement when it comes to integration with other solutions. I would say it needs more capabilities in terms of direct integrations, including cloud identity solution integrations."
"From an improvement perspective, there is a need for discounts to be offered by the solution since it is something that any organization can expect from the product."
"There should be better compatibility with Linux devices."
"The pricing could always be better."
IBM MaaS360 is ranked 8th in Enterprise Mobility Management (EMM) with 34 reviews while VMware Workspace ONE is ranked 3rd in Enterprise Mobility Management (EMM) with 81 reviews. IBM MaaS360 is rated 7.8, while VMware Workspace ONE is rated 8.2. The top reviewer of IBM MaaS360 writes "It lets you separate work and personal data on mobile phones, but the interface is outdated and clunky". On the other hand, the top reviewer of VMware Workspace ONE writes "The solution is stable, scalable, and offers single sign-on". IBM MaaS360 is most compared with Jamf Pro, SOTI MobiControl, IBM MobileFirst, Cisco Meraki Systems Manager (MDM+EMM) and ManageEngine Endpoint Central, whereas VMware Workspace ONE is most compared with VMware Horizon, Jamf Pro, SOTI MobiControl, ManageEngine Endpoint Central and VMware Workstation. See our IBM MaaS360 vs. VMware Workspace ONE report.
See our list of best Enterprise Mobility Management (EMM) vendors.
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