We performed a comparison between BMC TrueSight Operations Management and Quest Foglight for APM [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"The solution has a very good business event manager tool."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"The Event Management is outstanding; still is the most interesting part of the product."
"Having standard monitoring features and a central repository saves us a lot of time and reduces risk of incidents."
"Dell Foglight does analyze and optimize your virtual infrastructure. It definitely reduces operational cost."
"At a glance I can easily see what is going on with all of my VMware environments, including top consumers of resources."
"FxV is valuable as we can playback the session."
"Real time database monitoring and alerting are valuable."
"With the APM you can replay the end user session and see issues quickly by viewing the session."
"Infrastructure Monitoring and End User Monitoring are the product’s most valuable features to me."
"The most valuable feature is drill-down monitoring, which shows us from one interface the transaction chain from the front end to back end."
"The solution is a little obsolete."
"The pricing could be better."
"BMC TrueSight Operations Management could improve the reporting."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"More modules for less popular applications and better documentation."
"The product must provide application or service monitoring features."
"There are some metrics I'd like to track that are difficult to find or implement into a tracking solution without a lot of manual work."
"The version compatibility needs work."
"Being able to incorporate other bespoke monitoring into Foglight would have made the tool even more useful."
"SQL agents often failed but again this may have been addressed in future versions."
"It needs a more intuitive way to create and implement custom "Cartridges" to be deployed through out a Federated environment."
"The “cartridge” concept for every little thing is a bit of a bother to implement."
"We are running a Webmethods stack (Software AG) and Foglight is unable to instrument. We are in a POC with Dynatrace and it was able to instrument with little effort."
"I want to see mobile access application in the next release."
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BMC TrueSight Operations Management is ranked 16th in Application Performance Monitoring (APM) and Observability with 48 reviews while Quest Foglight for APM [EOL] doesn't meet the minimum requirements to be ranked in Application Performance Monitoring (APM) and Observability. BMC TrueSight Operations Management is rated 8.2, while Quest Foglight for APM [EOL] is rated 8.0. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Quest Foglight for APM [EOL] writes "We evaluated other options including BMC, but chose Foglight for it's notifications & the ability to review the history". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas Quest Foglight for APM [EOL] is most compared with Catchpoint.
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