We performed a comparison between Freshdesk and Lithium based on real PeerSpot user reviews.
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Freshdesk is ranked 1st in Customer Experience Management with 27 reviews while Lithium is ranked 12th in Social CRM. Freshdesk is rated 8.4, while Lithium is rated 0.0. The top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". On the other hand, Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and BMC Helix ITSM, whereas Lithium is most compared with Salesforce Community Cloud.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.