We performed a comparison between BlackBerry Enterprise Mobility Suite and IBM MaaS360 based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, JAMF, VMware and others in Enterprise Mobility Management (EMM)."While I don't think you can ever have full visibility and control, Intune certainly allows us to see the applications being used and tells us if things like Windows patches aren't applied to machines. It does a good job. That visibility makes life a little easier."
"The most valuable feature of Microsoft Intune is having all our devices compliant with our policies."
"It's easy to manage and easy to configure."
"Technical support, in general, has been quite helpful."
"It allows our clients to have the confidence to centrally manage policies for security. It helps them in securing the organization from a technology aspect."
"It's not working perfectly, but Microsoft's Autopilot offers great visibility into automated deployment solutions."
"I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."
"Intune can wipe devices. For example, if a disgruntled employee wants to leak the data on their company phone, Intune can terminate their access and wipe the entire device with a click."
"Whenever we have issues, people rely on the ability to check messages promptly."
"Cylance, their newest antivirus product, is the most valuable feature for us so far."
"The containerization of the workspace is what we have found to be the most valuable."
"It has allowed us to manage many different mobile device platforms, like Windows 10, Android, Apple, and BlackBerry 10, all through a single pane of glass."
"We can access emails within the active sync."
"The functionality with UEM and BlackBerry Works, the shared calendar, is a massive improvement for us."
"It gives us the ability to have a container and the most secure possible application."
"It allows me to be able to access my email when I do not necessarily have my computer with me. I can also access my calendar when I am on public transport or outside of the office."
"Remote enablement feature and access to internal resources on the VPN."
"The most valuable features of IBM MaaS360 are remote control and setting up a phone."
"The product’s most valuable feature is email, browser, and application security."
"The solution is easy to implement."
"The most valuable features are mobile device management and security (which allows you to quarantine infected devices)."
"It is a stable solution."
"One valuable feature is the ability to provide a secure environment. Another is the kiosk mode where MaaS360 can be used over a tablet or mobile device to ensure that a single application is used."
"The ability to send an iPad out to someone and have them auto-provision it when they are out in the field is fantastic. We don't have to have it all configured before we ship it. This is probably the biggest value add."
"The configuration could be better by consolidating options and making it simpler."
"Once it's configured it is unobtrusive, but it does take some hands-on to configure and deploy it properly."
"The UI also needs improvements because it is complex for end-users. We have had feedback from a few users in our organization who found the UI is not feasible for tracking and analyzing all the processes and monitoring all the devices."
"The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune."
"Microsoft Intune needs to improve the initial login process."
"Its configuration is fairly complicated. You have to do quite a bit of discovery to be able to deploy it for a customer. You have to ask them a lot of questions. So, its initial deployment is the biggest challenge. They should make it easier to deploy with the use of Wizards or something else. During the deployment stage, there could be profiles for the customers who are particularly wanting to use certain feature sets of Intune."
"I'd suggest adding more features for macOS in Intune. There should be more functionality for managing macOS. There should be a better capability for pushing things down on macOS. Currently, Intune is not capable of managing macOS at the same level as Windows."
"Microsoft Intune has a latency response time issue. The latency has room for improvement."
"The entry level support needs improvement, but a lot of it has to do with the fact that we do not have premium support. Therefore, we have to go through Level 1 support for any issues."
"I would like more support for Google Chromebook operating system, so I could manage it."
"The pain points for us would be the activation."
"I know for the BlackBerry Connect, our users want to see more features, such as audio and video. I know the current version doesn't have that."
"The console needs improvement. It does not provide all the information that we are looking for as far as who has installed a certain product."
"We cannot integrate BlackBerry Edit from BlackBerry Enterprise. BlackBerry Edit has issues when we are editing any document. We have other internal applications that we can use for documents, but we cannot edit into BlackBerry Edit. There's room for improvement with editing documents."
"Some users have complained that some features cannot be done through the BlackBerry Access Hub."
"I'd like there to be more in the core product rather than having to buy additional products. For example, being able to trace your devices after an emergency is an additional product you have to buy to do that properly."
"The product needs to improve tech support."
"The solution needs to offer live technical support. Right now, it's just a chat window and it's rather unhelpful."
"IBM MaaS360 can improve the location reporter. There is a 15-minute delay and this does not allow for any usefulness."
"The user interface could definitely use some improvement."
"The UI has room for improvement."
"Configuring policies is difficult in IBM MaaS360. It also needs to improve usability."
"The look needs to be updated and it could be simpler to use."
"Zero day support is something they can work on. They can make it a little bit more user-friendly."
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BlackBerry Enterprise Mobility Suite is ranked 17th in Enterprise Mobility Management (EMM) with 24 reviews while IBM MaaS360 is ranked 8th in Enterprise Mobility Management (EMM) with 34 reviews. BlackBerry Enterprise Mobility Suite is rated 7.8, while IBM MaaS360 is rated 7.8. The top reviewer of BlackBerry Enterprise Mobility Suite writes "Helpful technical support, and performs well, but initial setup could be simplified". On the other hand, the top reviewer of IBM MaaS360 writes "It lets you separate work and personal data on mobile phones, but the interface is outdated and clunky". BlackBerry Enterprise Mobility Suite is most compared with VMware Workspace ONE, SOTI MobiControl and Ivanti Neurons for MDM, whereas IBM MaaS360 is most compared with VMware Workspace ONE, Jamf Pro, SOTI MobiControl, IBM MobileFirst and Cisco Meraki Systems Manager (MDM+EMM).
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