We performed a comparison between Google Workspace and IceWarp based on real PeerSpot user reviews.
Find out in this report how the two Email Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."If I'm addressing certain emails from banks — automatic emails, like OTP, etc. — I can create rules and forward that OTP to the specific email IDs. You can create rules and deliver mail to different groups using the forwarding feature. It's handy."
"The solution offers a workflow where we can collaborate and share documents. Its most valuable features are Gmail and Google Drive. Google Drive is great for file collaboration. It improves productivity. The product is on the cloud; we don't have to connect to the office through a VPN."
"Google Chat is the most valuable feature of the solution."
"Extremely reliable, providing great collaboration features."
"It is a stable platform. It is very easy to use, and most importantly, it is very easy to administer. It also gets up and running quite easily."
"Google Apps for Business and Skype for Business are the perfect solutions for every business thriving online. It is very easy and inexpensive to get work done with these applications online."
"I like everything that Google does. They have good products."
"Google integrates well with our system. G Suite has an open API, so you can connect any open system with Google capable of working with API. This is the main reason we use it."
"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."
"An effective, functional, very good tool for controlling resources."
"It's scalable and stable."
"The solution's voice services work well for our company."
"The solution has a very good log-in to the UI when compared to other solutions."
"It has great communication capabilities for team chatting and web conferences."
"The groupware module is the most valuable feature."
"Its price is the most valuable. It is definitely one of the lowest price solutions."
"The cost could be improved. It can sometimes be a bit confusing figuring out how we are actually being charged."
"With the Internet of Things, a platform that integrates well with others would be even better."
"G Suite could offer something a little more solid in terms of chat — something that is a little more like Slack and integrates with everything. But, unfortunately, the chat is very basic there. It doesn't offer that many features and feels like it doesn't belong there."
"To a degree, the project management service could be improved."
"Their tool called Sheets is the counterpart to Excel but it doesn't have the same functionality that Excel would have. So usually if somebody needs to go back to Excel or Office, it's because of Excel."
"There is some redundancy in the functionality between certain modules."
"There's a bit of a learning curve."
"We use Zoom most of the time for official meetings, and we use Google Meet only for internal meetings. I would like to get an improvised Google Meet. It would be good if they can make Google Meet more clear in communication and more scalable like Zoom."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
Google Workspace is ranked 1st in Email Applications with 92 reviews while IceWarp is ranked 6th in Email Applications with 15 reviews. Google Workspace is rated 8.2, while IceWarp is rated 8.6. The top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". On the other hand, the top reviewer of IceWarp writes "A tool that is scalable and can accommodate a large number of users but needs to improve the support it provides to its users ". Google Workspace is most compared with Microsoft Exchange Online, Amazon WorkMail, Google Cloud Storage, ProtonMail and Amazon WorkDocs, whereas IceWarp is most compared with Zimbra Collaboration, Microsoft Exchange, Zoho Mail, KerioConnect and Microsoft Exchange Online. See our Google Workspace vs. IceWarp report.
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