AppPulse Suite [EOL] vs New Relic comparison

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Executive Summary

We performed a comparison between AppPulse Suite [EOL] and New Relic based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability.
To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: March 2024).
763,955 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The thing that I like about AppPulse is that it's easy application to install and an easy application to use to provide information for our customers.""It identifies transactions and flows of the operations that our customers use with our mobile application.""It provides a lot of customer insight, understanding the customer's needs, understanding the customer's issues, and it gives me a more proactive approach to solving a customer problem before it happens.""The speed that you can get AppPulse out there was the brightest spot of this whole process.""With Google Analytics, you choose what performance metrics you want to have reported, but with AppPulse Mobile, you have a global vision of what is really happening inside your app.""Customer are able to develop more quickly versions in which users can see the application to correct and monetize it.""AppPulse Active allows us to very quickly produce synthetic monitoring for our applications.""The application is easy to use, as it is friendly and graphic."

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"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra).""The solution offers good documentation.""The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful.""The most valuable feature is application monitoring.""It offers helpful user metrics so we can learn more about the user experience.""The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins.""It has helped us maintain a much higher uptime than we had previously.""It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."

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Cons
"The one that sticks out in my mind is some flexibility to do recurring downtime.""It needs compatibility for Windows Mobile, because I think AppPulse doesn't have Windows Mobile.""The ability to get CI information from AppPulse into OMi.""Currently, the information for management teams and technical teams are in the same view, but it would be useful if we could separate these views.""I would love if AppPulse delivered more details about my users, for example, age and sex. It could split up the users into categories based on how frequently they use my product.""The regulations should be better customized for the kind of data that we cannot send to the SALs environment.""It could be better if you had any of the reports that the customers asked from us, for example, punctually. Unfortunately, the reporter is not that practical.""I think they can improve the feature that identifies the operating systems, the brand of the devices, the response time, geolocalization."

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"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search.""It would be nice if there were pre-made dashboards.""It is a serious tool and requires a lot of time invested in order to understand how it works.""New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better.""I haven't come across any features that are lacking.""The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop.""I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow.""Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."

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Pricing and Cost Advice
  • "It was a no-brainer from a cost perspective compared to the other tools that we buy as an IT organization."
  • More AppPulse Suite [EOL] Pricing and Cost Advice →

  • "New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
  • "The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."
  • "Cost is significant with a lot of extras."
  • "It would be nice if we could buy it annually instead of monthly."
  • "If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
  • "I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
  • "There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
  • "They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
  • More New Relic Pricing and Cost Advice →

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    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.
    Ranking
    Unranked
    In Application Performance Monitoring (APM) and Observability
    Views
    25,149
    Comparisons
    19,771
    Reviews
    33
    Average Words per Review
    519
    Rating
    8.2
    Comparisons
    Also Known As
    Micro Focus AppPulse Suite, HPE AppPulse Mobile, AppPulse Mobile, AppPulse
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
    Learn More
    Overview

    Micro Focus AppPulse Mobile is the first self-service SaaS solution that tracks the real user experience of your mobile apps constantly monitoring performance, stability and resource usage. The tool provides FunDex – a mobile app quality score that provides a top-level view of problems that negatively impact the user experience with recommendations to explore and fix the root cause of each issue.

    New Relic is a versatile tool that can be customized to fit the needs of different organizations. Its primary use cases include performance monitoring, time series analysis, infrastructure monitoring, synthetic monitoring of APIs, and providing insight into UI performance. New Relic APM is a popular application monitoring tool that provides in-depth observability of an application's performance, including database queries, website response times, and page load times. 

    The solution provides clear information and a complete picture of what is happening in the organization's system, allowing for easy monitoring of servers and providing value in code detection and resolution and user experience metrics.

    Sample Customers
    SpeechTrans, Gulliver Group
    World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
    Top Industries
    REVIEWERS
    Financial Services Firm29%
    Energy/Utilities Company29%
    Government14%
    Pharma/Biotech Company14%
    REVIEWERS
    Financial Services Firm23%
    Computer Software Company18%
    Media Company9%
    Retailer8%
    VISITORS READING REVIEWS
    Educational Organization29%
    Financial Services Firm14%
    Computer Software Company11%
    Manufacturing Company5%
    Company Size
    REVIEWERS
    Small Business44%
    Midsize Enterprise19%
    Large Enterprise38%
    REVIEWERS
    Small Business35%
    Midsize Enterprise30%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise36%
    Large Enterprise50%
    Buyer's Guide
    Application Performance Monitoring (APM) and Observability
    March 2024
    Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    AppPulse Suite [EOL] doesn't meet the minimum requirements to be ranked in Application Performance Monitoring (APM) and Observability while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 33 reviews. AppPulse Suite [EOL] is rated 8.4, while New Relic is rated 8.6. On the other hand, the top reviewer of New Relic writes "Provides a complete picture of what's happening and has an accurate alert mechanism". AppPulse Suite [EOL] is most compared with , whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor.

    See our list of best Application Performance Monitoring (APM) and Observability vendors and best Mobile APM vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.