Infor Local Government CRM [EOL] vs Verint Citizen Engagement comparison

Infor Public Sector CRM is a citizen-based CRM solution for the public sector. Its extensive knowledge of government operations inspired the creation of Infor Hansen CRM. Infor Public Sector CRM offers tools that expressly designed to serve citizens better, not makeshift modifications of private industry solutions. Infor Public Sector CRM helps public sector organizations: Create a single version of your message for all the information you provide to citizens. Input, manage, and report on all contact with citizens and the status of each request. Provide operators with a single system that delivers direct access to all information a citizen is likely to request by integrating with other Infor Hansen modules. Provide timely and accurate information to citizens. And Transform citizen contact from an "in line" system to an "online" system.