Avada Software Infrared360 vs Catchpoint comparison

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Executive Summary

We performed a comparison between Avada Software Infrared360 and Catchpoint based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities.""It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams.""We have easily created use case testing harnesses for specific flows that incorporate various message types.""Monitoring that ties into our incident management system""It's what we use for monitoring our MQ system, so the features that they provide are just really, really good.""It has role-based access to queues, giving us more insights into problems."

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"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond.""Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial.""The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities.""The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue.""Catchpoint's customer service and support are valuable.""The most valuable features of Catchpoint are basically the transaction monitors on the API and UI.""The solution offers three different ways of slicing data to look for abnormalities.""We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."

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Cons
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful.""Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools.""The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved.""We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants.""We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place.""The user interface could be sexier and more ergonomic. The competing products have similar problems."

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"The old user version was better, it was more user-friendly.""There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring.""We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts.""Catchpoint can be improved by focusing solely on network monitoring.""Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends.""There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing.""A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East.""if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."

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Pricing and Cost Advice
  • "Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
  • "Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
  • "Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
  • "Start small, then increase licensing later as per your demand."
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  • "The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."
  • "In terms of licensing fees, I believe they were slightly higher."
  • "The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."
  • "The solution's pricing is comparable to the last tool we were using."
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    Top Answer:Catchpoint provides a great amount of information.
    Top Answer:I rate the price a two out of ten, where one is a high price and ten is a low price.
    Top Answer:Catchpoint tries to cover the full stack of other computers. However, it is not a good idea because many computers can check the complete spec monitoring, like Datadog, New Relic and Dynatrace. Hence… more »
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    Also Known As
    Infrared360
    Learn More
    Avada Software
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    Overview

    Avada Software specializes in Enterprise Middleware solutions. Founded by some pioneers in SOA, MQ and J2EE technology, Avada’s Flagship product, Infrared360, is a holistic & innovative private cloud enabled portal providing self-service administration, monitoring, load testing, auditing & statistical reporting for Enterprise Middleware including IBM’s middleware stack of MQ, IIB (message broker), WAS, and Datapower, as well as other applications servers such as  JBoss, TC Server, Weblogic, and other messaging technologies such as Tibco EMS and Kafka*.

    Accessed via any web browser on any device, Infrared360 is a single web application, yet scales to 2500+ endpoints without deploying anything (no agents, no scripts) to those endpoints.

    Using trusted ‘spaces’ and delegated visibility and control, the portal uniquely provides different business units or even different application users virtual ‘spaces’ in which to work.  Within those spaces are only the objects and resources the user has been granted visibility.  Role policy dictates permissions on those resources.

    It is the ONLY Enterprise Messaging Solution with a built in SOA engine that lets you leverage internal and external services for managing and correcting problems within your middleware messaging environment.                 

      *Kafka coming soon 

    Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

    Learn more at: https://www.catchpoint.com/

    Sample Customers
    USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
    Top Industries
    REVIEWERS
    Financial Services Firm73%
    Government27%
    VISITORS READING REVIEWS
    Financial Services Firm33%
    Insurance Company10%
    Transportation Company8%
    Computer Software Company6%
    VISITORS READING REVIEWS
    Educational Organization55%
    Financial Services Firm11%
    Computer Software Company9%
    Retailer4%
    Company Size
    REVIEWERS
    Small Business29%
    Midsize Enterprise36%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise7%
    Large Enterprise80%
    REVIEWERS
    Small Business36%
    Midsize Enterprise9%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business9%
    Midsize Enterprise57%
    Large Enterprise35%
    Buyer's Guide
    Application Performance Monitoring (APM) and Observability
    March 2024
    Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    Avada Software Infrared360 is ranked 65th in Application Performance Monitoring (APM) and Observability while Catchpoint is ranked 17th in Application Performance Monitoring (APM) and Observability with 7 reviews. Avada Software Infrared360 is rated 8.8, while Catchpoint is rated 8.2. On the other hand, the top reviewer of Catchpoint writes "The UI is well designed, so it's easy to get the visibility you want". Avada Software Infrared360 is most compared with IBM MQ and Dynatrace, whereas Catchpoint is most compared with Dynatrace, ThousandEyes, Datadog, Selenium HQ and Splunk Enterprise Security.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.