ManageEngine IT360 vs VMware Service Manager comparison

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Executive Summary

We performed a comparison between ManageEngine IT360 and VMware Service Manager based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management.
To learn more, read our detailed IT Asset Management Report (Updated: March 2024).
763,955 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The technical support is good.""It is easy to identify and collect information from all of the nodes on the network.""The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

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"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues.""All of the features are very suitable for us. It is also a stable solution.""It provides us with improved maintenance cycles."

More VMware Service Manager Pros →

Cons
"The ManageEngine features could improve to show graphs of the traffic and network utility.""The product could use more intelligence, automation and general availability of product information.""We would like to have support for integration with ServiceDesk."

More ManageEngine IT360 Cons →

"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution.""Not a ten because the price is high.""It needs to improve user roles and access rights."

More VMware Service Manager Cons →

Pricing and Cost Advice
Information Not Available
  • "The price depends on different enterprises. As compared to Citrix, VMware is reasonable."
  • More VMware Service Manager Pricing and Cost Advice →

    Ranking
    28th
    out of 48 in IT Asset Management
    Views
    133
    Comparisons
    112
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    23rd
    out of 48 in IT Asset Management
    Views
    518
    Comparisons
    245
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    IT Asset Management
    March 2024
    Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: March 2024.
    763,955 professionals have used our research since 2012.
    Comparisons
    Also Known As
    IT360
    Learn More
    ManageEngine
    Video Not Available
    Overview

    With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.

    VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.
    Sample Customers
    Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source
    Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company25%
    Government10%
    Real Estate/Law Firm8%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Government15%
    Financial Services Firm15%
    Manufacturing Company9%
    Computer Software Company9%
    Company Size
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise25%
    Large Enterprise46%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise24%
    Large Enterprise54%
    Buyer's Guide
    IT Asset Management
    March 2024
    Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    ManageEngine IT360 is ranked 28th in IT Asset Management while VMware Service Manager is ranked 23rd in IT Asset Management. ManageEngine IT360 is rated 8.4, while VMware Service Manager is rated 7.2. On the other hand, ManageEngine IT360 is most compared with StackPath Monitoring, eG Enterprise and HPE OneView, whereas VMware Service Manager is most compared with ServiceNow and BMC Remedy .

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.