We compared Microsoft Dynamics CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."
"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."
"The solution is stable."
"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."
"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."
"Microsoft Dynamics CRM is a stable solution."
"Multifeatured CRM software with good stability and scalability."
"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."
"We use the solution for different projects. We use it to patch lead details from clients' sources."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."
"Zoho CRM integrates easily with customer service workflows."
"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"The solution has an efficient notification feature."
"Zoho CRM handles the entire customer relationship management, from lead generation to workflows, reports, and lead qualification."
"Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"Technical support could be faster and more responsive."
"The overall price of Microsoft Dynamics CRM could improve."
"The product is very old."
"The solution could have better dashboards and the Microsoft operating system could be more intuitive."
"Microsoft Dynamics CRM could improve by being more user-friendly."
"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"The reporting for developers should be improved."
"This solution needs a more user-friendly interface."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"I'd like the solution to offer more integrations with other products."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"They should provide an option to customize modules."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Microsoft Dynamics CRM is rated 7.6, while Zoho CRM is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and Pega CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, LeadSquared and Odoo. See our Microsoft Dynamics CRM vs. Zoho CRM report.
See our list of best CRM vendors and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.