We compared Microsoft Dynamics CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"When you have a vanilla, straightforward version, it is easy to use."
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."
"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."
"We use the solution for different projects. We use it to patch lead details from clients' sources."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"Zoho CRM is very simple and easy to use."
"Zoho CRM integrates easily with customer service workflows."
"Zoho CRM handles the entire customer relationship management, from lead generation to workflows, reports, and lead qualification."
"The user interface, especially the dashboard, offers good navigation."
"There's no installation required."
"The solution has an efficient notification feature."
"The performance could be improved."
"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"The solution's interface has room for improvement."
"The price of Microsoft Dynamics CRM could improve."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"Better integration would be an improvement."
"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."
"The support response time for this solution could be improved."
"Some of our clients could not develop their requirements using the product."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
"Zoho could be more user friendly by improving the UI of the interface."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"The mobile application is a little complicated and could be simplified."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Microsoft Dynamics CRM is rated 7.6, while Zoho CRM is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and Pega CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, LeadSquared and Odoo. See our Microsoft Dynamics CRM vs. Zoho CRM report.
See our list of best CRM vendors and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.