We performed a comparison between Microsoft Remote Desktop Services and TeamViewer based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Remote Desktop Services slightly nudges out TeamViewer in this comparison. Microsoft Remote Desktop is a complete solution that is already a part of every Microsoft ecosystem. TeamViewer’s cost and security concerns make it less attractive for many users.
"It's simple and easy to use."
"Microsoft Remote Desktop Services is scalable."
"We use it to connect to the legacy system."
"The solution performs well and is easy to use."
"The solution now includes a multi-screen feature which is great."
"The product is stable."
"The installation of Microsoft Remote Desktop Services was easy."
"The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility."
"The solution is scalable."
"The most important feature of TeamViewer is its ease of use."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."
"I recommend it as a solution for remote disk users."
"TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up."
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"It is fairly feature-rich and stable."
"For Microsoft, maybe bandwidth optimization is one of the areas that need improvement."
"We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac."
"Microsoft Remote Desktop Services could improve by having graphical acceleration."
"It could be more user-friendly."
"I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services."
"I would like to see a web-based interface, instead of client installation to refresh the UI through HTML."
"There are problems with using Microsoft Teams within a virtual desktop on a mobile device."
"The performance depends on connectivity."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"The installation and the update agent could improve."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"Voice communication and screen communication or face-to-face communication could be improved."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"The business interface is clunky and not well-documented."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"A feature that they could add is chat with sound to talk."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 69 reviews while TeamViewer is ranked 1st in Remote Access with 84 reviews. Microsoft Remote Desktop Services is rated 8.0, while TeamViewer is rated 8.6. The top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Microsoft Remote Desktop Services is most compared with VMware Horizon, VMware Workstation, Citrix Workspace, Parallels Access and Apache Guacamole, whereas TeamViewer is most compared with TeamViewer Tensor, Parallels Access, ISL Online, LogMeIn Central and BeyondTrust Remote Support. See our Microsoft Remote Desktop Services vs. TeamViewer report.
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