We performed a comparison between ForgeRock and NetIQ Identity Manager based on real PeerSpot user reviews.
Find out in this report how the two Identity Management (IM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The thing that I find most valuable is that Omada consists of building blocks, which means that you can configure almost anything you want without using custom code, making it pretty easy to do. It's possible to connect to multiple target systems and to create one role that consists of different permissions in the different target systems. So one role in Omada can make sure that you have an account in three different systems."
"Its best feature is definitely the process design. It is quite easy and straightforward to design a process."
"It has a very user-friendly interface compared to what we are used to, and it is highly configurable. In the old solution, when we needed to do something, we had to have a programmer sitting next to us, whereas, in Omada Identity, everything is configurable."
"It scales in terms of numbers and types of identities. It can govern the on-premise applications as well as the cloud applications. So, it can manage hybrid environments with all types of identities and various load amounts."
"When we started with identity and access management, we cleaned up and skipped 500 accounts. Therefore, there are a lot of people who are still in our system. Using this tool, we have cleaned up a lot of accounts for ourselves as well as our partners and suppliers. So, we can manage everything now."
"The Governance and self-service that can be set up so you can use them yourself to work in the system are the most valuable features. End users can be enabled to help themselves."
"The most valuable functionality of the solution for us is that when employees stop working for the municipality, they are automatically disabled in Active Directory. Omada controls that 100 percent. They are disabled for 30 days, and after that time Omada deletes the Active Directory account. The same type of thing happens when we employ a new person. Their information is automatically imported to Omada and they are equipped with the roles and rights so they can do their jobs."
"Surveying is a valuable feature because it allows us to import data and see who has access to what data, for example."
"The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it."
"Easy to navigate, handle and manage the applications."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"We create and define the permissions and configurations for the users."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"I like the way it is handling authentication and authorization."
"It's a very flexible tool, so you can synchronize multiple sources of data and you have multiple connections to various kinds of systems."
"The main value lies in the simplicity of implementation, as well as its customized look and feel."
"The access request management has improved significantly in terms of its user interface. What sets it apart from competitors like SailPoint is that it's an event-based solution rather than schedule-based. That's a key differentiator."
"The most valuable features are Password Reset Alerts, Password Sync, and SQL connectors."
"The product is easy to use."
"The most valuable feature of NetIQ Identity Manager for identity synchronization is the ability to provide users with all necessary access on day one through automated provisioning, facilitated by approval workflows."
"The most valuable features of NetIQ Identity Manager are the synchronization of different directories, such as Active Directory. We have many Active Directory systems, not only one."
"I like the eDirectory feature."
"The user interface could be improved. The interface between Omada and the user is mainly text-based."
"The account management integration isn't bad, but it isn't plug-and-play like Microsoft Azure. You need some deep development knowledge to set up the connectors."
"Its flexibility is both a good thing and a bad thing. Because it is very flexible, it also becomes too complex. This is common for most of the products we evaluated. Its scalability should be better. It had a few scalability issues."
"The security permission inside Omada needs improvement. It's tricky to set up."
"Improved traceability would be helpful for administrators. For example, let's say a user's permission is being revoked. We can only see the system that has carried out a particular action but not what triggered it. If an event definition or something has changed in the criteria for the permission being removed or something like that, we don't have immediate access to that information. It takes a little detective work."
"Omada could make it a bit more convenient to send emails based on events automatically. Having that functionality is critical for us to maintain transparency."
"When you do a recalculation of an identity, it's hard to understand what was incorrect before you started the recalculation, and which values are actually updated... all you see are all the new fields that are provisioned, instead of seeing only the fields that are changed."
"When making a process, you should be able to use some coding to do some advanced calculations. The calculations you can currently do are too basic. I would also like some additional script features."
"I find that it's quite expensive for just an open-source system. Support is quite expensive."
"The identity management model needs a bit of improvement."
"It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."
"The product's support services in the French language are not free."
"They should improve the solution by include reporting."
"The solution could improve by adding more advertising and marketing."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
"We have another system that is using the SAML system, and we also integrate with Active Directory only. If NetIQ Identity Manager can integrate directly, we would not need to use the Active Directory directory."
"Areas for improvement are further enhancing the access granting process to reduce time and improve accuracy."
"NetIQ Identity Manager could improve by updating the user portal, it is out of date."
"It needs some modern features. They should improve and modernize their management interface. It has been created over years and by different persons. You can see different applications, different management consoles for different things. There should be an integrated interface."
"The solution architecture is somewhat complex. For some components, the necessary resilience is not inherent."
"There's no huge thing missing, because it's already comprehensive. Now and then, however, there might be a minor issue."
"If it could be operated in such a way that anybody could use it, with just the user interface, and there's no need for programming, then that would be a great improvement."
"The interface is old and outdated, and the design software seems archaic."
ForgeRock is ranked 6th in Identity Management (IM) with 27 reviews while NetIQ Identity Manager is ranked 15th in Identity Management (IM) with 17 reviews. ForgeRock is rated 8.0, while NetIQ Identity Manager is rated 7.8. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of NetIQ Identity Manager writes "If it works, Designer is a charm, but it can be a pain to keep updated". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Symantec Siteminder, whereas NetIQ Identity Manager is most compared with SailPoint IdentityIQ, Microsoft Identity Manager, CyberArk Privileged Access Manager, Microsoft Entra ID and VMware Identity Manager. See our ForgeRock vs. NetIQ Identity Manager report.
See our list of best Identity Management (IM) vendors.
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